Senior Specialty Operations Professional

Cetera Financial Group•Dallas, TX

6d•Hybrid

About The Position

Cetera is seeking a detailed and innovative professional to support its advisory platforms and operations. This is a hybrid position based in the Dallas, Texas office. The role responds to financial advisor inquiries, coordinates issue resolution across internal groups and external vendors, and helps advisors adopt and use advisory platforms. It also supports platform projects, enhancements, controls, training, and trade correction processes. The position requires a deep understanding of platform functionality and the flow of trades to custodians and clearing firms for execution.

Requirements

Bachelor’s degree.
3–5 years of relevant experience in the financial services industry.
Series 7 and 66 licenses/registrations.

Nice To Haves

Previous exposure to client servicing and/or account management.
Knowledge of investment portfolio administration tools, systems, and processes.
Master’s degree or other relevant designations.
Knowledge of internal Cetera Financial Group systems.

Responsibilities

Receive financial advisor inquiries and coordinate responses about advisory platforms, supported advisory programs, and advisory accounts, working with internal groups to resolve issues and support a positive platform experience.
Train newer team members on MAA Operations Support procedures and activities, and serve as a knowledgeable resource for other associates.
Provide technical assistance and troubleshooting to identify effective resolutions.
Track and monitor multiple ongoing projects.
Facilitate accurate communication and data transfer among financial advisors, internal team members, and external vendors.
Create and maintain technical manuals and training sessions.
Consult with advisors to assist with adoption and use of advisory platforms.
Partner with internal groups and advisory product sponsors to support efforts to close business using the advisory platforms.
Contribute ideas and positioning that strengthen the advisory platform value proposition and competitive strengths.
Participate in projects involving platform enhancements, new functionality, and system and process improvements.
Suggest policies and system controls for effective management and reporting of My Advice Architect initiatives.
Maintain a deep understanding of platform functionality and how trades flow to custodians and clearing firms for execution.
Intake and proactively work Advisory Trade Correction cases, research issues, and partner with Cetera’s external vendor to obtain trade analysis.
Maintain communication with platform vendors and respond to inquiries promptly and accurately.
Run reports multiple times daily to identify trade rejections and coordinate resolution with appropriate internal and external parties.
Suggest policies and system enhancements to reduce trade errors requiring corrections.