Specialty Service Professional

Hawx Pest Control•Nashville, TN

8d•$22 - $25

About The Position

Hawx Pest Control is seeking a Specialty Sales & Service Professional for a hybrid sales and service role. The position combines pest-control services with sales, and its focus can flex according to workload, with the ultimate goal of primarily closing sales. The professional will sell specialty services such as German cockroach, bed bug, termite, rodent, exclusion, and insulation services where applicable, as well as traditional pest control, outdoor packages, and other ancillary services. The role involves communicating knowledgeably about insect biology and behavior, identifying specialty pest infestations, building value during the sales process, and generating revenue. The professional also provides customer service and performs pest-control treatments while following a daily service schedule. Hawx describes itself as a technology-driven pest management company using state-of-the-art equipment and environmentally conscious products. This is a full-time position paying $22.00–$25.00 per hour.

Requirements

Pass the required background check, drug screening, and motor vehicle record check.
Be at least 21 years old and have a valid driver's license.
Work effectively in the presence of all pests.
Have physical labor experience, including working outdoors.
Be able to bend, lift, sit, stretch, reach, and crouch.
Be able to lift at least 50 pounds.
Be reliable, punctual, organized, and able to manage time and responsibilities.
Communicate effectively, actively listen, adapt communication to different audiences, and work well with people across departments.
Be proficient with commonly used documents and software, including word processing and spreadsheets, and able to learn new software in a fast-paced environment.
Demonstrate problem-solving, operational efficiency, cross-functional collaboration, task management, and organization and time-management skills.
Use task-management software such as Asana to organize, track, prioritize, and complete routine tasks.

Nice To Haves

Familiarity with Google Workspace tools.

Responsibilities

Meet KPIs related to lead appointments, close rates, sales quota, sold-to-service performance, and customer experience.
Respond promptly to leads, follow up effectively, and process sales using handheld and technology-enabled systems and platforms.
Inspect properties and perform pest-control treatments for residential and commercial customers using high-quality, environmentally responsible products.
Deliver premier customer service to resolve pest issues.
Read and interpret pesticide labels and correctly mix products based on measured areas and required quantities.
Record work activities and complete paperwork after services.
Perform residential pest-management service routes with a high level of customer service, professionalism, and efficiency.
Maintain and care for company equipment, vehicle, gas card, and other job-related items.
Address customer concerns and pest-related issues using integrated pest-management strategies.
Follow up after sold work is completed to ensure customer satisfaction.
Perform job duties safely, follow safety policies and procedures, and reinforce a culture of safety within the team.