Specialty Service Professional

Hawx Pest Control•Nashville, TN

About The Position

Hawx Pest Control is a technology-driven pest management company that provides pest control using state-of-the-art equipment and environmentally conscious products. The Specialty Service Professional is a hybrid sales and service role, with duties that can flex according to workload and an ultimate focus on closing sales. The role receives leads through marketing, fellow Service Professionals, and the Sales Appointment Setter program. It primarily sells specialty services such as German cockroach, bed bug, termite, rodent, exclusion, and insulation services where available, as well as general pest control, outdoor packages, and other ancillary services. The professional communicates knowledge of insect biology and behavior, identifies specialty pest infestations, builds value in the sales process, and generates revenue while delivering excellent customer service. The position also includes inspecting and treating residential and commercial properties, performing service routes, recording work and completing paperwork, maintaining company equipment and vehicles, and following safety procedures. Employees must be comfortable working around pests and performing physical labor in outside conditions.

Requirements

Pass the required background check, drug screening, and motor vehicle record check.
Be at least 21 years old and have a valid driver's license.
Be able to work in the presence of all pests.
Have physical labor experience, including work in outside conditions.
Be able to bend, lift, sit, stretch, reach, and crouch.
Be able to lift at least 50 pounds.
Be proficient with commonly used documents and software, including word processing and spreadsheets, and able to learn new software in a fast-paced environment.
Demonstrate reliability, punctuality, time management, and the ability to manage responsibilities.
Communicate effectively, listen actively, adapt to different audiences and personality styles, and build strong working relationships.
Demonstrate problem-solving, attention to detail, operational efficiency, cross-functional collaboration, task management, and organizational skills.

Nice To Haves

Familiarity with Google Workspace tools.

Responsibilities

Meet KPIs for lead appointments, close rates, sales quotas, sold-to-service results, customer experience, and related targets.
Respond promptly to leads, follow up effectively, and process sales using handheld and technology-enabled systems and platforms.
Sell specialty services, including German cockroach, bed bug, termite, rodent, exclusion, and insulation services where applicable, as well as traditional and ancillary services.
Inspect properties and perform pest control treatments for residential and commercial customers using high-quality, environmentally responsible products.
Provide premier customer service to resolve pest issues and address customer concerns using integrated pest management strategies.
Complete residential pest management service routes with professionalism and efficiency.
Read and interpret pesticide labels and correctly mix products based on measured areas and required quantities.
Record work activities and complete paperwork after services.
Follow up after sold work is completed to ensure customer satisfaction.
Maintain and care for company equipment, vehicle, gas card, and other job-related items.
Perform job duties safely, follow safety policies and procedures, and reinforce a culture of safety within the team.