Senior Operations Professional

Ameriprise Financial Services, LLC • Minneapolis, MN

5d • $44,000 - $66,600 • Hybrid

About The Position

Independently processes high-volume outgoing money movement transactions in a fast-paced operational environment, emphasizing accuracy, efficiency, and consistent performance. Executes routine transaction requests with minimal supervision and ensures seamless end-to-end processing. Collaborates with internal and external business partners to research, resolve, and communicate transaction issues in a timely manner. Adheres to industry regulations, operational procedures, and compliance requirements while supporting quality results and operational excellence.

Requirements

• High school diploma or GED.
• 1–3 years of relevant experience.
• Previous operations, processing, or customer service experience.
• Ability to research and resolve problems.
• Ability to manage multiple priorities in a fast-paced, results-driven, transaction-based environment.
• Demonstrated understanding of company and industry regulatory requirements.
• Strong written and verbal communication skills.
• Strong attention to detail and demonstrated ability to meet accuracy standards in a high-volume processing situation.
• Valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States.
• Post-secondary education and relevant work experience may be interchanged to meet the combined total minimum qualification requirements for education and experience.

Nice To Haves

• Ability to understand and communicate complex issues.
• Product-specific or financial services industry experience.

Responsibilities

• Process high-volume outgoing money movement transactions accurately, efficiently, and within established service levels while complying with operational procedures and regulatory requirements.
• Use multiple systems and applications to process transactions, track activity, and take appropriate action.
• Deliver high-quality customer service through consistent performance, timely communication, and issue resolution.
• Meet productivity, quality, accuracy, and performance goals in a fast-paced operational environment.
• Identify process improvement opportunities and collaborate with business partners to implement effective solutions.
• Support departmental projects, continuous improvement initiatives, and operational excellence efforts.
• Research, investigate, and resolve transaction-related inquiries in partnership with internal teams and business partners.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may be available in the form of bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED