Operations Professional

Cetera • West Des Moines, IA

3d

About The Position

Cetera is seeking an Operations Professional 1 to join its Transitions team in Des Moines, Iowa. The role provides operational, customer service, and administrative support to the department, with responsibility for daily processing and responding to inquiries from internal and external customers. The position may have the potential to become hybrid after a successful training period.

The role requires working with team members to provide consistent, high-quality service to financial professionals, researching customer accounts, and following team processes, procedures, and regulatory requirements. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of operations experience.
• At least 1 year of experience with MS Office tools.
• Flexible and adaptable to change.
• Strong communication and organizational skills.
• Positive role model to colleagues.
• Responsive to coaching and training.
• Able to work independently and resolve complex issues with minimal guidance.
• Able to learn quickly and multitask effectively in a fast-paced environment.
• Team-player attitude.
• Energetic and results-oriented.

Nice To Haves

• Previous experience in the finance industry.
• Bachelor’s degree.
• Series 99, 6, or 7 license.
• Demonstrated experience delivering excellent problem resolution, organizational, and follow-up skills.
• Ability to multitask while staying on track with regulatory deadlines, field inquiries, and internal assignments.

Responsibilities

• Provide operational, customer service, and administrative support in the Transitions department.
• Process daily departmental work, which may include journal entries, account processing, and payment solutions.
• Respond to email inquiries from internal and external customers, including registered representatives, about account status, account changes, and processes.
• Research customer accounts as requested.
• Partner with team members to provide financial professionals with consistent, high-quality customer service.
• Comply with team processes and procedures and regulatory requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED