Senior Specialist, Financial Navigating

Ensemble Health Partners • Great Falls, MT

1d • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Senior Specialist, Financial Navigating serves as an onsite point person for patients, guiding them through their financial journey during their stay and for up to 30 days after discharge. The role helps reduce confusion between patients and the separate financial services functions by providing education, addressing financial questions, and coordinating support.

The position includes screening self-pay patients at bedside; completing and submitting Medicaid, disability, and financial assistance applications; verifying or securing coverage; preparing estimates and point-of-service collections; and supporting in-house financial reviews. The specialist works with patients and other facility personnel to address issues, maintain continuity on challenging cases, and identify process gaps. The position is onsite and pays $20.45–$22.50 per hour based on experience.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Critical-thinking and problem-solving ability.
• Knowledge of revenue cycle areas and processes.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Ability to work onsite.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Experience in multiple revenue cycle areas, such as financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, or state case/eligibility specialist roles.
• Prior Patient Access or physician-based experience.

Responsibilities

• Guide assigned patients through their financial journey during their facility stay and for up to 30 days after discharge.
• Screen self-pay patients at bedside and complete and submit Medicaid, disability, and financial assistance applications.
• Verify or secure coverage, or complete screening for in-house patients, including patients in Labor & Delivery, Newborn, and NICU locations.
• Prepare for and help lead daily and/or weekly in-house review calls.
• Create estimates and support point-of-service collections.
• Meet productivity expectations and department KPIs.
• Understand client-specific payment models.
• Educate patients proactively to improve the patient experience and financial performance.
• Maintain continuity on challenging in-house cases and triage patient financial questions to ensure resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey and provide real-time feedback and issue resolution.
• Escalate identified financial process gaps.
• Communicate and collaborate with personnel as needed, including case management, social workers, and physician liaisons.
• Facilitate process improvement projects for the patient’s financial journey.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior