Senior Financial Navigating Specialist

Ensemble Health Partners • Norton, VA

5d • $20 - $23 • Onsite

About The Position

The Senior Financial Navigating Specialist guides patients through their financial journey from admission through post-discharge. The role provides personalized assistance to help patients understand and manage healthcare-related financial obligations, including benefits, out-of-pocket costs, payment arrangements, public benefits eligibility, Medicaid screening, and financial assistance. The specialist responds to billing and coverage questions, documents accounts accurately, and helps resolve issues to improve patient experience and financial performance.

The position involves in-person interaction with patients throughout their care journey, coordination with other personnel such as case management, social workers, and physician liaisons, and support for operational reporting and process improvement. The specialist is expected to meet productivity and department KPIs, understand client-specific payment models, identify and escalate financial process gaps, and apply critical thinking and revenue cycle knowledge. This is an onsite role at Ballad - Norton Community Hospital in Norton, Virginia. The stated pay range is $20.45–$22.50 per hour, based on experience.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Must be inquisitive and open to innovation, including AI, to explore better processes and ways to reduce friction and improve patient and client experiences.
• Ability to work onsite at Ballad - Norton Community Hospital in Norton, Virginia.

Nice To Haves

• Experience in multiple areas of the revenue cycle, such as financial counseling, customer service, public benefits/Medicaid advocacy or eligibility, state case/eligibility specialist work, or other applicable roles.
• Prior Patient Access or physician-based experience.

Responsibilities

• Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements.
• Screen patients for public benefits eligibility, including Medicaid, and financial assistance.
• Calculate patient liability estimates and collect payments at the point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide education and resolve problems to enhance patient experience and financial performance.
• Monitor trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction.
• Meet productivity and department KPIs.
• Understand client-specific payment models.
• Triage patient financial questions and ensure resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey.
• Escalate identified financial process gaps.
• Communicate and collaborate with other personnel as needed, including case management, social workers, and physician liaisons.
• Apply critical thinking, problem-solving, and revenue cycle knowledge to perform effectively.
• Perform other duties as assigned.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior