Senior Financial Navigating Specialist

Ensemble Health Partners • Putnam, CT

7d • $20 - $23 • Onsite

About The Position

The Senior Financial Navigating Specialist guides patients through their financial journey from admission through post-discharge. The role helps patients understand and manage healthcare-related financial obligations by reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, calculating patient liability estimates, and collecting payments at the point of service. The specialist responds to billing and coverage inquiries, documents account activity, provides education and problem resolution, and supports compliance with organizational and regulatory requirements.

The position also identifies trends and process gaps, prepares operational reports, and supports workflow improvements intended to reduce financial barriers, improve patient satisfaction, and strengthen financial performance. This is an onsite position at DKH - Day Kimball Healthcare in Putnam, Connecticut.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire.
• Must be inquisitive and open to innovation, including AI, to explore better processes and ways to reduce friction and improve patient and client experiences.
• Must demonstrate critical thinking, problem-solving, and knowledge of revenue cycle areas and processes.

Nice To Haves

• Three to five years of experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, or other applicable roles.
• Prior customer service and/or hospital experience is a plus.
• Bachelor’s degree or equivalent experience in Healthcare Management or Administration.

Responsibilities

• Provide financial counseling and guidance to patients throughout their care journey.
• Review benefits, estimate out-of-pocket costs, calculate patient liability estimates, and facilitate payment arrangements.
• Collect payments at the point of service.
• Triage patient questions and ensure issues are resolved.
• Conduct regular patient rounding in the registration lobby to support efficient patient throughput and a positive patient experience.
• Educate patients proactively to improve their experience and financial performance, maintain continuity on challenging in-house cases, and resolve issues in real time.
• Identify financial process gaps and communicate and collaborate with client patient care advocates or designated personnel handling external patient inquiries, concerns, or complaints.
• Collaborate with case management, social workers, customer service, physician liaisons, and other personnel as needed.
• Produce monthly operating reports for executive review and analyze trends, issues, actions taken, and project proposals.
• Answer inbound phone calls during peak call hours and research and respond to account inquiries in a timely manner.
• Use knowledge of revenue cycle areas and processes to troubleshoot and resolve issues.
• Work with the leadership team to implement workflow changes when appropriate and communicate patterns and trends to other departments to improve work standards.
• Work closely with the customer service department to standardize training, education, technology, and processes.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED