Senior Financial Navigating Specialist

Ensemble Health Partners • Atlanta, GA

4d • Onsite

About The Position

The Senior Financial Navigating Specialist guides patients through healthcare-related financial matters from admission through post-discharge. The role helps patients understand and manage financial obligations by reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, addressing billing and coverage questions, and documenting accounts accurately. The specialist also provides patient education and problem resolution while ensuring compliance with organizational and regulatory requirements.

The position supports patient experience and financial performance through patient rounding, real-time issue resolution, financial process gap identification, and collaboration with client and hospital personnel. It also involves responding to account inquiries and inbound calls, producing monthly operating reports, analyzing trends, proposing process improvements, and working with leadership and customer service teams to implement consistent workflows, training, education, technology, and processes. This is an onsite role in Atlanta, Georgia, paying $20.45–$22.50 per hour based on experience.

Requirements

• High school diploma or GED required.
• CRCR certification required within 6 months of hire.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Must demonstrate critical thinking and problem-solving skills and knowledge of revenue cycle areas and processes.
• Subject matter knowledge in financial counseling, public benefits eligibility, billing, and customer service.

Nice To Haves

• 3–5 years of experience in multiple areas of the revenue cycle is preferred, including financial counseling, customer service, or other applicable roles.
• Prior customer service and/or hospital experience is a plus.
• Bachelor’s degree or equivalent experience in Healthcare Management or Administration.

Responsibilities

• Calculate patient liability estimates and collect payments at the point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide patient education and resolve problems to enhance patient experience and financial performance.
• Triage patient questions and ensure they are resolved.
• Conduct regular patient rounding in the registration lobby to support patient throughput and experience.
• Provide proactive financial education and maintain face-to-face connections with patients throughout their care journey.
• Ensure continuity on challenging in-house cases and provide real-time feedback and issue resolution.
• Identify financial process gaps proactively.
• Communicate and collaborate with client patient care advocates or designated personnel receiving external patient inquiries, concerns, or complaints.
• Collaborate with case management, social workers, customer service, physician liaisons, and other personnel as needed.
• Produce monthly operating reports for executive review, including trend analysis, actions taken, and project proposals.
• Answer inbound phone calls during peak call hours.
• Research and respond to account inquiries in a timely manner.
• Use revenue cycle knowledge to troubleshoot and resolve issues.
• Work with the leadership team to implement workflow changes when appropriate.
• Communicate patterns and trends with other departments to improve work standards.
• Work closely with customer service to support standardized training, education, technology, and processes.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Tuition reimbursement.
• Professional development and a professional certification relevant to the associate’s field.
• Quarterly and annual incentive programs.
• Bonus incentives.
• Paid certifications.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED