Senior Specialist, Financial Navigating

Ensemble Health Partners • Great Falls, MT

3d • $20 - $23 • Onsite

About The Position

The Financial Navigator guides patients through their financial journey during their stay at a facility and for up to 30 days after discharge. Assigned at the time of service, the Navigator serves as an onsite point of contact to reduce confusion across financial services. The role supports patients through self-pay screening, Medicaid, disability and financial assistance applications, financial question triage, patient education, onsite rounding, and process improvement efforts. The position is onsite.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility work, or applicable roles.

Nice To Haves

• Prior Patient Access or physician-based experience.

Responsibilities

• Screen self-pay patients and support public benefits eligibility, including Medicaid screening and financial assistance.
• Be accountable for Medicaid screening and conversion for self-pay patients.
• Verify or secure coverage, or complete screening for in-house patients, including patients in Labor & Delivery, Newborn, and NICU; prepare for and help lead daily or weekly in-house review calls.
• Create estimates and collect point-of-service payments.
• Meet productivity expectations and department KPIs.
• Understand client-specific payment models.
• Educate patients proactively to improve patient experience and financial performance.
• Ensure continuity for challenging in-house cases and triage patient financial questions to resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey, provide real-time feedback, and resolve issues.
• Escalate identified financial process gaps.
• Communicate and collaborate with personnel such as case management, social workers, and physician liaisons.
• Apply critical thinking, problem solving, and knowledge of revenue cycle areas and processes.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior