Senior Financial Navigating Specialist

Ensemble Health Partners • Atlanta, GA

6d • $20 - $23 • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Senior Financial Navigating Specialist guides patients through their financial journey from admission through post-discharge, helping them understand and manage healthcare-related financial obligations. The role reviews benefits, estimates out-of-pocket costs, facilitates payment arrangements, calculates patient liability estimates, and collects payments at the point of service. It also addresses billing and coverage inquiries, maintains accurate account documentation, and provides education and problem resolution to improve patient experience and financial performance.

The specialist monitors trends, prepares operational reports, and supports process improvement initiatives intended to reduce financial barriers and improve satisfaction. The role is onsite in Atlanta, Georgia, and pays $20.45–$22.50 per hour based on experience.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must demonstrate critical thinking, problem-solving ability, and knowledge of revenue cycle areas and processes.

Nice To Haves

• Three to five years of experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, or other applicable roles.
• Prior customer service and/or hospital experience is a plus.
• Bachelor’s degree or equivalent experience in Healthcare Management or Administration.

Responsibilities

• Provide financial counseling and guidance to patients throughout their care journey, from admission through post-discharge.
• Review benefits, estimate patient out-of-pocket costs and liability, facilitate payment arrangements, and collect payments at the point of service.
• Address billing, coverage, and account inquiries; research and respond to inquiries in a timely manner; and maintain accurate account documentation.
• Triage patient questions and ensure they are resolved.
• Round regularly with patients in the registration lobby to support efficient patient throughput and a positive patient experience.
• Educate patients proactively, maintain continuity on challenging in-house cases, and provide face-to-face support throughout their care journey.
• Provide real-time feedback and resolve issues; proactively identify financial process gaps and work to reduce financial barriers.
• Communicate and collaborate with client patient care advocates or designated personnel who receive external patient inquiries, concerns, or complaints.
• Collaborate with case management, social workers, customer service, physician liaisons, and other personnel as needed.
• Produce monthly operating reports for executive review and analyze trends in issues, actions taken, and project proposals.
• Answer inbound phone calls during peak call hours.
• Use revenue cycle knowledge and critical thinking to troubleshoot and resolve issues across revenue cycle areas and processes.
• Work with the leadership team to implement workflow changes when appropriate and communicate patterns and trends to other departments to improve work standards.
• Work closely with the customer service department to standardize training, education, technology, and processes.
• Perform other duties as assigned.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications and professional development, including a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED