Senior Financial Navigating Specialist

Ensemble Health Partners • Putnam, CT

5d • Onsite

About The Position

The Senior Financial Navigating Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. The role provides personalized guidance to help patients understand and manage healthcare-related financial obligations, including reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements. The specialist calculates patient liability estimates, collects payments at the point of service, addresses billing and coverage inquiries, and maintains accurate account documentation. The position also provides education and problem resolution to enhance patient experience and financial performance.

The specialist monitors trends, prepares operational reports, and supports process improvement initiatives intended to reduce financial barriers and improve satisfaction. This is an onsite role at DKH – Day Kimball Healthcare in Putnam, Connecticut. Pay is $20.45–$22.50 per hour, based on experience.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Must demonstrate critical thinking, problem-solving ability, and knowledge of revenue cycle areas and processes.
• Must be able to work onsite at DKH – Day Kimball Healthcare in Putnam, Connecticut.

Nice To Haves

• Three to five years of experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, or other applicable roles.
• Prior customer service and/or hospital experience.
• Bachelor’s degree or equivalent experience in Healthcare Management or Administration.

Responsibilities

• Calculate patient liability estimates and collect payments at the point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide patient education and resolve problems to improve patient experience and financial performance.
• Triage patient questions and ensure resolution.
• Regularly round with patients in the registration lobby to support efficient throughput and a positive patient experience.
• Proactively educate patients and maintain face-to-face connections throughout their care journey.
• Ensure continuity on challenging in-house cases and provide real-time feedback and issue resolution.
• Identify financial process gaps and communicate and collaborate with client patient care advocates or designated personnel handling external patient inquiries, concerns, or complaints.
• Collaborate with case management, social workers, customer service, physician liaisons, and other personnel as needed.
• Produce monthly operating reports for executive review, including trend analysis, actions taken, and project proposals.
• Answer inbound phone calls during peak call hours.
• Research and respond to account inquiries in a timely manner.
• Use revenue cycle knowledge to troubleshoot and resolve issues.
• Work with the leadership team to implement workflow changes when appropriate.
• Communicate patterns and trends to other departments to improve work standards.
• Work closely with the customer service department to support standardized training, education, technology, and processes.
• Perform other duties as assigned.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED