Senior Specialist, Financial Navigating

Ensemble Health Partners • Pocatello, ID

7d • Onsite

About The Position

The Financial Navigator guides patients through their financial journey during their stay at the facility and immediately after discharge. Assigned to patients at the time of service, the Navigator serves as an onsite point of contact to reduce confusion between patients and the separate functional areas of financial services, and remains available for up to 30 days after discharge. The role focuses on financial screening and counseling, patient education, application support, and resolving financial questions throughout the patient’s care journey. The position is onsite at Ardent - Portneuf Medical Center and pays $20.45–$22.50 per hour, based on experience. Candidates must be able to work onsite.

The Navigator applies subject-matter knowledge in public benefits eligibility, Medicaid screening, financial assistance, financial counseling, workqueues and worklists, point-of-service collections, denial review, estimates, and client-specific payment models. The role includes verifying or securing coverage for in-house patients—including Labor & Delivery, Newborn, and NICU patients—and supporting daily or weekly in-house review calls. The Navigator is accountable for Medicaid screening and conversion for self-pay patients, productivity, and department KPIs.

The position requires proactive patient education and face-to-face engagement, timely triage and resolution of patient financial questions, real-time feedback, and escalation of financial process gaps. The Navigator collaborates with personnel such as case managers, social workers, and physician liaisons, and contributes to process improvements that reduce friction and improve patient and client experiences. The role also requires critical thinking, problem-solving, and knowledge of revenue cycle areas and processes. Other duties may be assigned.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Demonstrated critical thinking and problem-solving skills.
• Knowledge of revenue cycle areas and processes.
• Must be inquisitive and open to innovation, including AI, to explore better processes and ways to improve patient and client experiences.

Nice To Haves

• Experience in multiple revenue cycle areas, such as financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, or state case or eligibility specialist roles.
• Prior Patient Access or physician-based experience.

Responsibilities

• Guide patients through their financial journey during their stay and for up to 30 days after discharge.
• Serve as an onsite point person to reduce confusion between patients and financial services functional areas.
• Screen self-pay patients at bedside and complete and submit Medicaid, disability, and financial assistance applications.
• Verify or secure coverage, or complete screening, for in-house patients, including Labor & Delivery, Newborn, and NICU patients.
• Support and help lead daily and/or weekly in-house review calls.
• Create estimates and perform point-of-service collections.
• Meet productivity expectations and department KPIs.
• Apply knowledge of client-specific payment models.
• Educate patients proactively to improve the patient experience and financial performance.
• Provide continuity on challenging in-house cases and triage financial questions, ensuring resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey and provide real-time feedback and issue resolution.
• Escalate identified financial process gaps.
• Communicate and collaborate with other personnel, including case management, social workers, and physician liaisons.
• Facilitate process improvement projects related to the patient’s financial journey.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to the associate’s field.
• Professional development and career advancement opportunities.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior