Senior Specialist, Financial Navigating

Ensemble Health Partners • Pryor, AR

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About The Position

The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. The role provides personalized guidance to help patients understand and manage healthcare-related financial obligations. It includes reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements. The specialist calculates patient liability estimates and collects payments at the point of service, addresses billing and coverage inquiries, and maintains accurate account documentation. The role also provides education and problem resolution to enhance the patient experience and financial performance, monitors trends, prepares operational reports, and supports process improvement initiatives to reduce financial barriers and improve satisfaction.

Responsibilities

• Guide patients through their financial journey from admission through post-discharge.
• Review benefits and estimate patients’ out-of-pocket costs and financial liabilities.
• Facilitate payment arrangements and collect payments at the point of service.
• Ensure compliance with organizational and regulatory requirements.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Educate patients and resolve problems to enhance patient experience and financial performance.
• Monitor trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed