Senior Specialist, Financial Navigating
About The Position
The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. The role provides personalized guidance to help patients understand and manage healthcare-related financial obligations. It includes reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements. The specialist calculates patient liability estimates and collects payments at the point of service; addresses billing and coverage inquiries; and maintains accurate account documentation. The role also provides education and problem resolution to enhance the patient experience and financial performance. The specialist monitors trends, prepares operational reports, and supports process-improvement initiatives to reduce financial barriers and improve satisfaction.
Responsibilities
- Review patient benefits and estimate out-of-pocket costs.
- Facilitate payment arrangements and ensure compliance with organizational and regulatory requirements.
- Calculate patient liability estimates and collect payments at the point of service.
- Address billing and coverage inquiries and maintain accurate account documentation.
- Provide education and resolve problems to enhance patient experience and financial performance.
- Monitor trends, prepare operational reports, and support process-improvement initiatives to reduce financial barriers and improve satisfaction.
Benefits
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
- Professional development and a professional certification relevant to the associate's field.
- Tuition reimbursement.
- Quarterly and annual incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
