Senior Specialist, Financial Navigating
About The Position
The Financial Navigator guides patients through their financial journey during their stay at the facility and for up to 30 days after discharge. Assigned at the time of service, the Navigator serves as an onsite point of contact to reduce confusion between patients and financial services functions. The role supports patients through financial screening, applications, education, question triage, onsite rounding, and process improvement related to the patient financial journey. The Navigator applies subject matter knowledge in public benefits eligibility, Medicaid screening and financial assistance, financial counseling, workqueues and worklists, point-of-service collections, and denial review. The role works to financially clear patients, verify or secure coverage, complete screenings, create estimates, and collect point-of-service payments. It also supports patient education, continuity on challenging cases, issue resolution, and collaboration with other personnel. The position is onsite at Ardent - Portneuf Medical Center.
Requirements
- 3 to 5 years of job experience.
- Bachelor’s degree or equivalent experience.
- Demonstrated critical thinking and problem-solving skills, and knowledge of revenue cycle areas and processes.
- Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
Nice To Haves
- Experience in multiple revenue cycle areas, such as financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist work, or other applicable roles.
- Prior Patient Access or physician-based experience.
Responsibilities
- Screen self-pay patients at bedside and complete and submit Medicaid, Disability, and Financial Assistance applications.
- Be accountable for Medicaid screening and conversion for self-pay patients.
- Verify or secure coverage, or complete screening for in-house patients, including Labor & Delivery, Newborn, and NICU patients.
- Help prepare and lead daily and/or weekly in-house review calls.
- Create estimates and perform point-of-service collections.
- Meet productivity expectations and department KPIs.
- Apply knowledge of client-specific payment models.
- Educate patients proactively to improve patient experience and financial performance.
- Ensure continuity on challenging in-house cases.
- Triage patient financial questions and ensure they are resolved while patients are in-house.
- Connect face-to-face with patients throughout their care journey and provide real-time feedback and issue resolution.
- Escalate identified financial process gaps.
- Communicate and collaborate with personnel such as case management, social workers, and physician liaisons.
- Facilitate process improvement projects related to the patient’s financial journey.
- Perform other duties as assigned.
Benefits
- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
