Senior Specialist, Financial Navigating

Ensemble Health Partners • Putnam, CT

1d • $20 - $23 • Onsite

About The Position

The Financial Navigator guides patients through their financial journey during their stay at the facility and immediately after discharge, remaining available for up to 30 days post-discharge. Assigned to patients at the time of service, the Navigator serves as an onsite point of contact to reduce confusion between patients and financial services teams. The role includes screening self-pay patients at bedside, completing and submitting Medicaid, disability, and financial assistance applications, triaging financial questions, educating patients, rounding onsite, and supporting process improvements related to the patient financial journey.

The Navigator applies subject matter knowledge in public benefits eligibility, Medicaid screening and conversion, financial counseling, workqueues and worklists, point-of-service collections, and denial review. The role also verifies or secures coverage, supports in-house financial reviews, creates estimates, collects point-of-service payments, and meets productivity and department KPIs. The position requires a proactive, patient-focused approach, effective collaboration with facility personnel, and critical thinking across revenue cycle processes. This is an onsite role at DKH - Day Kimball Healthcare. Compensation is $20.45–$22.50 per hour, based on experience.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Demonstrated critical thinking and problem-solving skills, with knowledge of revenue cycle areas and processes.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Must be able to work onsite at DKH - Day Kimball Healthcare.
• Must reside and be authorized to work within the United States.

Nice To Haves

• Experience in multiple revenue cycle areas, including financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist work, or other applicable roles.
• Prior Patient Access or physician-based experience.

Responsibilities

• Guide patients through their financial journey during their facility stay and for up to 30 days after discharge.
• Screen self-pay patients at bedside and complete and submit Medicaid, disability, and financial assistance applications.
• Triage patient financial questions and ensure they are resolved while patients are in-house.
• Verify or secure coverage, or complete screening, for in-house patients, including Labor & Delivery, Newborn, and NICU patients.
• Help prepare for and lead daily and/or weekly in-house review calls.
• Create estimates and perform point-of-service collections.
• Meet productivity and department KPIs.
• Maintain knowledge of client-specific payment models.
• Educate patients proactively to improve the patient experience and financial performance.
• Support continuity on challenging in-house cases and provide face-to-face connections throughout the patient care journey.
• Provide real-time feedback and resolve issues; escalate identified financial process gaps.
• Communicate and collaborate with personnel as needed, including case management, social workers, and physician liaisons.
• Facilitate process improvement projects related to the patient financial journey.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior