Senior Financial Navigating Specialist

Ensemble Health Partners • Jacksonville, TX

12d • Onsite

About The Position

The Senior Financial Navigating Specialist guides patients through the financial aspects of their healthcare journey, from admission through post-discharge. The role provides personalized support to help patients understand and manage healthcare-related financial obligations, including benefits, estimated out-of-pocket costs, payment arrangements, and public benefits eligibility or financial assistance. It also addresses billing and coverage questions, documents accounts accurately, and works to resolve concerns while patients are in-house.

The specialist collaborates with other personnel, including case management, social workers, and physician liaisons, and supports operational reporting and process-improvement efforts to reduce financial barriers and improve patient satisfaction. The position is onsite at Ardent - UT Health Jacksonville in Jacksonville, Texas. Compensation is $20.45–$22.50 per hour, based on experience.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Demonstrate inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• Critical-thinking and problem-solving abilities, with knowledge of revenue-cycle areas and processes.

Nice To Haves

• Experience in multiple revenue-cycle areas, such as financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist work, or other applicable roles.
• Prior Patient Access or physician-based experience.

Responsibilities

• Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements.
• Screen for Medicaid eligibility and/or financial assistance.
• Calculate patient liability estimates and collect payments at the point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide education and problem resolution to enhance the patient experience and financial performance.
• Monitor trends, prepare operational reports, and support process-improvement initiatives to reduce financial barriers and improve satisfaction.
• Meet productivity and department KPIs.
• Understand client-specific payment models.
• Triage patient financial questions and ensure resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey.
• Escalate identified financial process gaps.
• Communicate and collaborate with other personnel as needed, including case management, social workers, and physician liaisons.
• Apply critical thinking, problem-solving, and revenue-cycle knowledge to perform the role effectively.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications and professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior