Senior Financial Navigating Specialist

Ensemble Health Partners • Pittsburg, TX

6d • $20 - $23 • Onsite

About The Position

The Senior Financial Navigating Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. The role provides personalized guidance to help patients understand and manage healthcare-related financial obligations, including reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and assisting with public benefits eligibility, Medicaid screening, and financial assistance. The position is onsite at Ardent - UT Health Pittsburg in Pittsburg, Texas.

The specialist addresses patient billing and coverage inquiries, documents accounts accurately, educates patients, resolves problems, and supports a positive patient experience and financial performance. The role also monitors trends, prepares operational reports, supports process improvements that reduce financial barriers, and meets productivity and department KPIs. The position requires knowledge of client-specific payment models and revenue cycle processes, sound judgment in triaging and resolving financial questions while patients are in-house, and collaboration with other personnel, including case management, social workers, and physician liaisons.

The role requires 3 to 5 years of job experience and a bachelor’s degree or equivalent experience. The posting highlights bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. Compensation is $20.45–$22.50 per hour, based on experience.

Requirements

• 3 to 5 years of job experience.
• Bachelor’s degree or equivalent experience.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Demonstrated critical thinking and problem-solving abilities and knowledge of revenue cycle areas and processes.

Nice To Haves

• Experience in multiple areas of the revenue cycle, such as financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist work, or other applicable roles.
• Prior Patient Access or physician-based experience is a plus.

Responsibilities

• Review patient benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements.
• Assist with public benefits eligibility, including Medicaid screening and financial assistance.
• Calculate patient liability estimates and collect payments at the point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide education and problem resolution to enhance the patient experience and financial performance.
• Monitor trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction.
• Meet productivity and department KPIs.
• Maintain knowledge of client-specific payment models.
• Triage patient financial questions and ensure their resolution while patients are in-house.
• Connect face-to-face with patients throughout their care journey.
• Escalate identified financial process gaps.
• Communicate and collaborate with other personnel as needed, including case management, social workers, and physician liaisons.
• Use critical thinking and problem-solving skills, along with revenue cycle knowledge, to perform effectively.
• Perform other duties as assigned.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior