Senior Specialist, Customer Solutions

XPO • North Richland Hills, TX

4d

About The Position

The Senior Specialist, Customer Solutions oversees customer requirements and shipments, coordinating with cross-functional teams to meet expected delivery schedules. The role builds customer trust through reporting, communications, insights, and value in the XPO shipping experience. It also maintains accurate systems and reporting, records shipment failures and their root causes and responsible parties, and contributes ideas for process improvement.

Requirements

• At least 2 years of related experience, or an equivalent combination of education and experience.

Nice To Haves

• 2–4 years of logistics or transportation experience.

Responsibilities

• Influence cross-functional teams to deliver on expected schedules and take ownership of potential failures, including requesting shipment prioritization or preparing another team to provide above-standard services.
• Understand customer requirements and provide the oversight needed to ensure successful outcomes.
• Produce daily reports and other customer communications, sharing insights and value to build customer trust.
• Keep systems up to date to support accurate reporting; identify failures and record their root causes and responsible parties.
• Provide feedback and ideas for process improvements.

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over the first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed