Senior Customer Solutions Specialist

Tyson Foods, Inc. • Springdale, AR

11d • Onsite

About The Position

The Senior Customer Solutions Specialist is an onsite role at Tyson Foods’ Corporate World Headquarters in Springdale, Arkansas, with an expectation to work in the office five days a week. The role requires a comprehensive understanding of Tyson Foods’ business operations and strategies and how Customer Solutions supports organizational goals. It includes the duties of a Customer Solutions Specialist while also overseeing new-hire onboarding and training, leading department-wide initiatives, and contributing to supply-chain operational excellence.

Senior Specialists model Tyson’s core values and RIGHT behaviors, guide and support team members, help Specialists with daily order-management tasks, and resolve issues. They identify training gaps, establish consistent standards for the team, represent Customer Solutions across the organization, and provide leadership with insights on improving team-member experience and job satisfaction. The role may prepare team members for advancement into Customer Solutions management or another functional area.

The position manages customer relationships and high-profile accounts, supports customer strategy and policy compliance, and works with Sales and internal partners on supply-chain challenges, inventory management, cost savings, and operational efficiency. The workload may reach 100 customer orders, 1.3 million pounds, and $3.8 million in sales per week, and fluctuates with seasonal demand. Domestic travel for customer meetings is required 1–3 times per year; 1–2 days of holiday coverage may also be required.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of business experience.
• Ability to negotiate mutually beneficial solutions that reduce logistics costs while meeting customer needs.
• Experience with MS Office and SAP applications.
• Knowledge of AFE, PowerBI, and Transportation & Warehousing systems.
• Effective and productive communication with customer contacts and internal partners.
• Ability to manage multiple tasks and projects in addition to daily responsibilities.
• Positive, proactive approach that supports a productive work environment.
• Strong analytical problem-solving skills, including identifying problems, evaluating options, and implementing solutions that generate cost savings and improve customer engagement.
• Ability to produce training materials and confidently conduct training sessions for the direct team and the broader Customer Solutions team.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Responsible use of approved AI tools, including protecting sensitive information, following company policies, validating outputs, and applying professional judgment.

Responsibilities

• Participate in scheduled customer calls with Sales partners to review performance against metrics, discuss business opportunities and promotions, gather feedback, and communicate customer strategies and initiatives across the organization.
• Participate in interview panels and calibration, coordinate onboarding and training for new Customer Solutions Specialists, mentor new hires, and serve as a subject-matter expert on standardized processes and procedures.
• Identify supply-chain challenges and partner with internal stakeholders to develop sustainable, mutually beneficial solutions; monitor results and adjust solutions as needed.
• Identify cost-saving and operational-efficiency opportunities by documenting issues, analyzing root causes, developing action plans, and monitoring and refining processes.
• Work with customers to understand supplier expectations for on-time delivery, order fulfillment, and pallet compliance; use internal and customer data to monitor performance, verify compliance, and validate chargebacks to recover unwarranted fees.
• Lead by example on customer strategy initiatives, guide team members toward strategic goals, model expected behaviors, and provide feedback to leadership on team-member experience and potential improvements.
• Coordinate with internal business units and customers to support efficient inventory consumption, reduce distress in the network, anticipate customer needs, and optimize inventory levels.
• Build relationships with cross-functional teams and serve as a resource for internal partners requiring Customer Solutions support.
• Create training materials and partner with other Senior Specialists to deliver peer training and support professional development.
• Manage a workload of up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales weekly, with workload varying by business, customer, and season.
• Oversee high-profile accounts, provide support beyond routine daily tasks, and assist with account coverage and management as needed.
• Travel domestically for customer meetings 1–3 times per year.
• Provide holiday coverage for 1–2 days if required.

Benefits

• Paid time off
• 401(k) plans
• Health benefits
• Life insurance
• Dental insurance
• Vision insurance
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior