Senior Customer Solutions Specialist

Tyson Sales and Distribution • Springdale, AR

10d • Onsite

About The Position

The Senior Customer Solutions Specialist is an onsite role at Tyson Foods’ Corporate World Headquarters in Springdale, Arkansas, with an expectation to work in the office five days per week. The role applies a comprehensive understanding of Tyson’s business operations and strategies to execute organizational goals and support supply-chain operational excellence. It includes the duties of a Customer Solutions Specialist while also overseeing new-hire onboarding and training, leading department-wide initiatives, and guiding and supporting team members. The Senior Specialist serves as a bridge between Specialists and Managers, helps resolve daily order-management issues, identifies training gaps, sets team benchmarks, and shares insights with leadership to improve the team-member experience.

The position manages customer relationships and high-profile accounts, works with Sales and internal partners on customer strategies and supply-chain solutions, and monitors customer policy compliance, inventory, and operational performance. It seeks cost savings and efficiencies through problem-solving and process improvement. The role also develops training materials, facilitates peer training, mentors new hires, and supports account coverage as needed. Workload can include up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales per week, with seasonal fluctuations. Domestic travel for customer meetings is required approximately 1–3 times per year (the posting also states 2–3 times per year). One to two days of holiday coverage may be required.

The position requires a bachelor’s degree or equivalent work experience and at least three years of business experience. Applicants should have negotiation, communication, multitasking, time-management, analytical problem-solving, and presentation skills, as well as experience with MS Office and SAP and knowledge of AFE, PowerBI, and transportation and warehousing systems. Team members are expected to use approved AI tools responsibly, protect sensitive information, follow company policies, and critically validate AI-generated outputs.

Tyson provides paid time off, 401(k) plans, and affordable health, life, dental, vision, and prescription drug benefits. Relocation assistance is not available.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of business experience.
• Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Experience with MS Office and SAP applications.
• Knowledge of AFE, PowerBI, and transportation and warehousing systems.
• Effective and productive communication with customer contacts and internal partners.
• Ability to manage multiple tasks and projects alongside daily responsibilities.
• Positive, proactive approach that contributes to a supportive and productive work environment.
• Strong analytical problem-solving skills to identify issues, evaluate options, and implement solutions that generate cost savings and improve customer engagement.
• Proficiency in creating training materials and confidence conducting training sessions for the direct team and the full Customer Solutions organization.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Willingness to travel domestically for customer meetings approximately 1–3 times per year; the posting also states 2–3 times per year.
• Responsible use of approved AI tools, including protecting sensitive information, following company policies, and validating AI-generated outputs.
• Ability to work onsite at the Corporate World Headquarters in Springdale, Arkansas, five days per week.

Responsibilities

• Participate in regularly scheduled customer calls with Sales partners to review performance against metrics, identify improvement opportunities, discuss new business and promotional activities, and strengthen collaboration through customer feedback.
• Communicate customer strategies and initiatives clearly to all levels of the organization.
• Participate in interview panels and calibration.
• Coordinate onboarding and training for new Customer Solutions Specialists, mentor new hires, and help them acclimate to Tyson and their roles.
• Serve as a subject matter expert on standardized processes and procedures across businesses managed by the Customer Solutions Team.
• Identify supply-chain challenges and partner with internal stakeholders to develop sustainable, mutually beneficial solutions; monitor results and adjust solutions as needed.
• Identify cost-savings and operational-efficiency opportunities by documenting problems, analyzing root causes, developing action plans, and monitoring and refining processes.
• Work with customers to understand expectations for on-time delivery, order fulfillment, and pallet compliance; use internal and customer data to monitor performance, ensure compliance, and validate chargebacks to recover unwarranted fees.
• Model expected behaviors, lead customer-strategy initiatives, guide team members toward strategic goals, and provide leadership with feedback on team-member experience gaps and potential improvements.
• Partner with internal business units and customers to improve inventory consumption, minimize distress in the network, anticipate customer needs, and optimize inventory levels.
• Build relationships with cross-functional teams and serve as a resource to internal partners on tasks requiring Customer Solutions team action.
• Create training materials and partner with other Senior Specialists to facilitate peer training and development.
• Manage a workload of up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales each week, adapting to customer needs and seasonal demand.
• Oversee high-profile accounts, provide customer support beyond routine daily tasks, and provide additional account coverage and management as needed.
• Travel domestically for customer meetings approximately 1–3 times per year; the posting elsewhere specifies 2–3 times per year.
• Use approved AI tools responsibly, safeguard sensitive information, follow company policies, critically evaluate outputs, and exercise professional judgment.

Benefits

• Paid time off
• 401(k) plans
• Affordable health benefits
• Life benefits
• Dental benefits
• Vision benefits
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior