Senior Specialist, Client Operations

BNY • Lake Mary, FL

3d

About The Position

BNY is seeking a Senior Specialist to join its Total Wealth Services Operations team in Lake Mary. The role serves as a client contact for resolving moderately complex day-to-day service issues and works with clients and enterprise stakeholders to understand and deliver on client needs in alignment with BNY’s commercial strategy. The specialist provides client service across products and services, participates in end-to-end client service delivery, reports on client satisfaction, and supports continuous service improvement, including digital adoption.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

Nice To Haves

• 4–5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Serve as a point of contact for clients and resolve moderately complex day-to-day service issues.
• Partner with clients and key enterprise stakeholders to understand and deliver on client needs, aligning with BNY’s commercial strategy.
• Provide exceptional client service across products and services to meet client needs and expectations.
• Participate in the end-to-end client service delivery model.
• Report on client satisfaction.
• Support continuous service improvement initiatives, including digital adoption.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior