About The Position
BNY is seeking a Senior Specialist, Client Service Management to join its Total Wealth Services Operations team in Lake Mary. The role serves as a client contact for resolving moderately complex day-to-day service issues and partners with clients and enterprise stakeholders to understand and deliver on client needs in alignment with BNY’s commercial strategy. The specialist provides exceptional service across products and services, participates in end-to-end client service delivery, reports on client satisfaction, and supports continuous service improvement, including digital adoption.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
Nice To Haves
- 4–5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Serve as a point of contact for clients to resolve moderately complex day-to-day service issues.
- Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY’s commercial strategy.
- Provide exceptional client service to meet client needs and expectations across products and services.
- Participate in the end-to-end client service delivery model.
- Report on client satisfaction.
- Support continuous service improvement initiatives, including digital adoption.
Benefits
- Competitive compensation and benefits.
- Wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time. The description notes paid leaves can support employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
