Senior Client Specialist

Baird•Tucson, AZ

About The Position

As a Senior Client Specialist at Baird, you’ll be a strategic partner to one or more Financial Advisors, delivering exceptional client service and strategic support. The role extends beyond daily operations to lead complex client onboarding, manage high-touch communications, and improve process efficiency. The Senior Client Specialist also contributes to business development by identifying growth opportunities, enhancing advisor effectiveness, and supporting long-term practice success. The position is suited to licensed professionals with strong analytical skills, a proactive mindset, and a commitment to client service in a wealth management environment.

Requirements

At least 5 years of prior industry work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses.
Strong technology aptitude and ability to adopt new tools.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and effectively navigate Baird Private Wealth Management technology platforms.
Excellent verbal and written communication skills.
Detail-oriented approach with an emphasis on accuracy.
Critical-thinking and proactive problem-solving skills.
Good analytical skills and ability to perform semi-advanced math.
Understanding of compliance regulations, including client complaint processes and correspondence policies.
Ability to lift, move, and transport items weighing up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Bachelor’s degree.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposals, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing communication and client service plans.
Build knowledge of and leverage partnerships with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Serve as the first point of contact for client requests and visits; manage follow-up and keep Financial Advisors informed of actions through regular use of the CRM system.
Initiate outbound client contact at the direction of Financial Advisors to introduce services and manage client needs.
Schedule client appointments and conference rooms when needed.
Assemble and generate paperwork, reports, and other materials for client meetings.
Understand and ensure adherence to firm and financial industry regulatory policies.
Manage the Financial Advisor and team’s social media presence, including websites, LinkedIn, and X, when needed.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and implementation of client service models.
Organize and coordinate seminars and client events at the direction of Financial Advisors, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to enhance Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions required to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders—including stocks, bonds, fixed income, options, annuities, and other investment vehicles—according to Financial Advisor instructions or client verbal direction.
Provide backup to other teams and the branch when necessary, and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors when action may be needed, including funds available or money line, maturing securities, reorganization items, and prior-day activities.