Senior Specialist, Client Processing

BNY Mellon • Lake Mary, PA

5d

About The Position

The Senior Specialist, Client Processing provides complex analytics and reporting services and works to improve and automate Client Processing systems. The role manages moderate to complex external client issues and advises other organizational units and teams to support timely service delivery and issue resolution. It also involves coordinating with teams to address problems and participating in product development, enhancements, and system testing to ensure accurate and efficient processing of high-value transactions.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Applicable local or regional licenses or certifications as required by the business.

Nice To Haves

• 5–7 years of total work experience.
• Experience in brokerage processing.

Responsibilities

• Provide complex analytics and reporting services.
• Work to improve and automate Client Processing systems.
• Manage moderate to complex external client issues.
• Advise other organizational units and teams to ensure timely service delivery or issue resolution.
• Meet with organizational units and teams to ensure problems and issues are appropriately addressed and resolved in a timely manner.
• Participate in product development, product enhancement, and system testing to support accurate and efficient processing of high-value transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior