Senior Specialist, Client Processing

BNY Mellon • Pittsburgh, PA

10d • $59,000 - $99,000

About The Position

The Senior Specialist, Client Processing supports client processing within Loans Enablement Operations (On Balance Sheet). The role handles routine and non-routine transactional and service requests accurately and promptly, processes account-related transactions, and coordinates with other teams to deliver service or resolve issues. It also manages more complex situations through research and escalation as needed. The position is located in Pittsburgh.

BNY describes its culture as focused on employee growth, innovation, advanced technology, and collaboration with clients. The company offers competitive compensation, benefits, and wellbeing programs, including paid leaves and paid volunteer time. The position is at will, and compensation may vary based on factors such as location, knowledge, skills, and experience.

Requirements

• A bachelor’s degree or an equivalent combination of education and experience is required.
• Five to seven years of total work experience is preferred.
• Detail-oriented.
• Excellent verbal and written communication abilities.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications, including Microsoft Office applications.
• Applicable local or regional licenses or certifications as required by the business.

Nice To Haves

• Prior hands-on syndicated loan experience.
• Familiarity with loan servicing, ClearPar, and LSTA.
• Experience in brokerage processing.
• Prior loan operations experience in a financial services setting.
• Five to seven years of total work experience.

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Interact with other organizational units and teams to ensure timely service delivery or issue resolution.
• Process account-related transactions according to scheduled events or authenticated client direction.
• Manage situations that require adapting a response or conducting extensive research based on client response, escalating more complex situations to senior colleagues.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs and flexible global resources and tools.
• Paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Eligible employees may receive paid time off, including vacation and sick time.
• Eligible employees may be eligible for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior