Senior Client Specialist

Baird•Boulder, CO

About The Position

As a Senior Client Specialist at Baird, you’ll serve as a strategic partner to one or more Financial Advisors, delivering exceptional client service and supporting practice growth. The role goes beyond daily operations, leading complex client onboarding, managing high-touch communications, and improving processes. You’ll identify growth opportunities, enhance advisor effectiveness, and contribute to long-term practice success in a wealth management environment. The position supports client relationships and business operations through onboarding, account servicing, meeting preparation, communications, event coordination, and use of client relationship management technology. It also involves monitoring investment-related opportunities and notifying Financial Advisors when action may be appropriate. The role may include entering securities orders at an advisor’s instruction or at a client’s verbal direction, and providing backup to other teams or the branch as needed.

Requirements

At least 5 years of prior industry work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses.
Strong technology aptitude and ability to adopt new tools, including AI-enabled solutions.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird Private Wealth Management technology platforms.
Excellent verbal and written communication skills.
Detail-oriented, with an emphasis on accuracy.
Critical thinking and proactive problem-solving skills.
Good analytical skills and ability to perform semi-advanced math.
Understanding of compliance regulations, including the client complaint process and correspondence policies.
Ability to lift, move, and transport items up to approximately 25 pounds as needed for office operations, client events, and team activities.

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Coordinate client onboarding, including managing Financial Advisor prospect pipelines, assisting with proposals, preparing account paperwork, opening accounts, transferring assets to Baird, and establishing ongoing communication and service plans.
Build knowledge of and partner with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Answer incoming calls, address client needs where possible, and advise Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble or generate paperwork, reports, and other materials for client meetings.
Understand and support adherence to firm and financial industry regulatory policies.
Manage Financial Advisors’ and teams’ social media presence when needed, including websites, LinkedIn, and X.
Maintain Financial Advisors’ CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and client service models.
Organize and coordinate seminars and client events as directed, including developing client lists, designing materials and content, coordinating presentations, and following up with clients.
Identify ways to improve Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter securities orders, including stocks, bonds, fixed income, options, and annuities, according to Financial Advisor instructions or client verbal direction, as applicable.
Provide backup to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors about items such as available funds or money-line balances, maturing securities, reorganization items, and prior-day activity.