Senior Client Specialist

Baird•Boulder, CO

4d•$31 - $42

About The Position

As a Senior Client Specialist at Baird, you’ll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. The role extends beyond daily operations, leading complex client onboarding, managing high-touch communications, and orchestrating process efficiencies. The specialist also drives business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with strong analytical skills, a proactive mindset, and a passion for client service in a dynamic wealth management environment.

Requirements

At least 5 years of prior industry work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 licenses, or Series 63 and Series 65 licenses.
Strong technology aptitude and ability to adopt new tools.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn and navigate Baird Private Wealth Management technology platforms.
Excellent verbal and written communication skills.
Detail-oriented approach with an emphasis on accuracy.
Critical thinking and proactive problem-solving skills.
Good analytical skills and ability to perform semi-advanced math.
Understanding of compliance regulations, including client complaint processes and correspondence policies.
Ability to lift, move, and transport items up to approximately 25 pounds as needed to support office operations, client events, and team activities.

Nice To Haves

Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions.
Bachelor’s degree.

Responsibilities

Coordinate client onboarding by managing Financial Advisor prospect pipelines, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing ongoing communication and client service plans.
Build knowledge of and leverage partnerships with Baird’s Corporate Resource Groups to provide wealth management solutions to clients.
Answer incoming phone calls, address client needs where possible, and advise Financial Advisors of actions taken.
Schedule client appointments and conference rooms as needed.
Assemble and generate paperwork, reports, and other materials for client meetings.
Understand and ensure business adherence to firm and financial industry regulatory policies.
Manage the Financial Advisor’s and team’s social media presence, including websites, LinkedIn, and X, as needed.
Maintain Financial Advisor CRM systems and use them to manage client relationships through mailings, reporting, email tracking, and defined client service models.
Organize and coordinate seminars and client events as directed by Financial Advisors, including developing client lists, designing materials and content, coordinating PowerPoint presentations, and following up with clients.
Identify ways to enhance Financial Advisors’ business effectiveness and marketability.
Initiate and complete transactions needed to service client accounts, including paperwork, correspondence, client requests, and special projects.
Enter security orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicles, according to Financial Advisor instructions or client verbal direction, as needed.
Provide backup to other teams and the branch and perform other duties and special projects as needed.
Review investment opportunities daily and notify Financial Advisors to take action, including opportunities involving available funds or money lines, maturing securities, reorganization items, and prior-day activities.