About The Position
BNY is seeking a Senior Specialist, Client Service Management to join its Total Wealth Services Operations team in Lake Mary. The role serves as a client contact for resolving moderately complex, day-to-day service issues and partners with clients and internal stakeholders to understand and deliver on client needs in alignment with BNY’s commercial strategy. The position contributes to the end-to-end client service delivery model, monitors client satisfaction, and supports continuous service improvement, including digital adoption.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
Nice To Haves
- 4–5 years of total work experience.
- Experience in an operational area and/or client services.
Responsibilities
- Serve as a point of contact for clients to resolve moderately complex day-to-day service issues.
- Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY’s commercial strategy.
- Provide exceptional client service across products and services to meet client needs and expectations.
- Participate in the end-to-end client service delivery model.
- Report on client satisfaction.
- Support continuous service improvement initiatives, including digital adoption.
Benefits
- Competitive compensation.
- Benefits and wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
