Senior Operations Client Partner

NielsenIQ•Chicago, IL

1d•$83,700 - $90,000•Remote

About The Position

NIQ is seeking a Senior Operations Client Partner to serve as a liaison among clients, Commercial teams, and Operations teams. The role advises internal and external clients on operational matters and builds trust in NIQ’s data and its quality through client health and wellness management. This is a remote position for candidates physically located in the United States.

Requirements

10+ years of experience, with a background in the CPG industry and/or related client experience.
Strong analytical ability and capacity to connect information across Operations functions.
Understanding of how data flows through NIQ back-end systems from acquisition to delivery.
Excellent written and verbal communication skills, including the ability to explain information to clients clearly and concisely.
Ability to manage multiple clients and priorities efficiently while maintaining attention to detail.
Experience with Microsoft Suite tools, including Excel, PowerPoint, and Outlook.
Ability to coach others and work cross-functionally with senior leaders.

Nice To Haves

Prior NIQ experience.

Responsibilities

Lead end-to-end resolution of client operational requests, including database structure changes, product coding updates, and data quality issues, excluding coverage and unusual trends.
Serve as the Operations point of contact for regional client health and drive wellness plans with cross-functional teams.
Build client relationships with Commercial leads and reinforce trust in NIQ’s products, services, and data quality.
Address client concerns with empathy, urgency, and a proactive approach to data quality challenges.
Represent Operations in client meetings and collaborate with Commercial teams to prepare and present relevant materials.
Prioritize client portfolios and internal resources to maximize value for NIQ and its clients.
Keep Commercial partners informed about operational updates, product changes, data issues, and major NIQ initiatives.
Provide timely management updates on risks and opportunities and drive action plans to maintain client satisfaction.
Ensure accurate and timely delivery of business-as-usual maintenance tasks in coordination with internal teams.
Manage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.
Contribute to Client Health Tracking and Quality Escape Management forums, supporting root cause analysis and improvement planning.
Support escalations for critical client issues and align with leadership on resolution strategies.
Recommend database enhancements that drive revenue and improve production efficiency.
Identify and address gaps in client support processes to improve service delivery.