Senior Client Partner

Horizontal Digital•St. Louis Park, MN

17h

About The Position

The Senior Client Partner oversees and cultivates client relationships to deliver measurable business impact. This role manages the growth, retention, satisfaction, and profitability of a portfolio of clients, typically consisting of multiple accounts worth $5–10 million. The Client Partner builds trusted advisory relationships, understands clients’ business strategies and industry context, and aligns client needs with Horizontal Digital’s services to improve business results and customer experiences. The role combines strategic account leadership, client relationship development, organic growth, and collaboration with internal capability, delivery, and operations teams. It includes partial billability of 25–50% when performing hands-on strategy or delivery work, and travel of approximately 10–20% of the time. Success is measured by account strategy and OKRs, service expansion, revenue and margin targets, client satisfaction, and applicable partner certifications.

Requirements

Bachelor’s degree.
At least 10 years of experience in a digital agency, consultancy, or digital product development environment.
Proven experience growing key and growth clients with revenue of $5 million or more.
Exemplary stakeholder management and communication skills.
Ability to define and drive strategic vision, build consensus around ideas and concepts, and drive outcomes.
Ability to lead meetings and presentations with senior clients and to organize, inspire, and build consensus internally.
Industry expertise and experience in the relevant industry focus area.
Strong financial acumen, including forecasting and revenue management.
Ability to travel approximately 10–20% of the time.

Nice To Haves

Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG.
Experience with Sitecore, Optimizely, Contentstack, and/or other composable digital experience platforms.
Partner certifications where applicable.

Responsibilities

Lead and manage a portfolio of multiple client accounts, typically valued at $5–10 million.
Develop advisory relationships that create business impact and revenue growth by understanding client challenges and guiding clients toward appropriate methodologies and solutions.
Build, own, and expand senior and executive relationships across client organizations.
Create opportunities for advisory conversations using industry thought leadership, relevant case studies, best practices, and business insights.
Maintain a 360-degree understanding of clients, including their organization, responsibilities, reporting structures, goals, and financing.
Lead client mapping and ensure client relationships are nurtured with the appropriate Horizontal personnel.
Foster internal understanding of clients’ business, experience, technology, and brand goals.
Lead successful onboarding between Horizontal and the client, including project kickoffs and transitions to delivery leadership.
Use industry expertise to help clients evaluate solutions and make informed decisions.
Oversee customer satisfaction measurement and guide improvement strategies where needed.
Perform hands-on strategy or delivery work when applicable, with partial billability of 25–50%.
Create and execute strategic plans for accounts to identify, pursue, and secure opportunities for growth.
Build client stewardship and act as a strategic consultant to strengthen relationships and support profitable year-over-year growth.
Manage revenue, ensure opportunities are accurately reflected and forecasted, and uphold annual commitments.
Lead scope definition across complex accounts, shaping ambiguous requests into proposals and contracts, including statements of work.
Maintain knowledge of Horizontal’s services and partnerships to support cross-selling and build sustainable, diverse client portfolios.
Partner with internal capability teams to support delivery excellence, represent the client’s perspective, and help ensure client expectations and outcomes are met.
Contribute industry expertise to new business efforts and help establish new engagements for success.
Work with delivery and operations teams to maintain clean and accurate forecasts.
Produce case studies with capability teams to highlight business value delivered to clients.