Senior Manager, Client Partner

Tinuiti•New York City, NY

1d•Remote

About The Position

Tinuiti is an independent full-funnel marketing agency in the U.S., with more than 1,200 employees and $4 billion in digital media under management. The agency brings media and measurement together and uses its proprietary Bliss Point by Tinuiti technology to identify growth opportunities and waste. Its teams work across Commerce, Search, Social, TV & Audio, and other areas. The Senior Manager, Client Partner leads multiple client accounts and oversees a team developing account plans aligned with client needs and strategic goals. The role advocates for clients in agency discussions, supports onboarding and transitions, develops team members, and provides strategic guidance grounded in client business priorities, financial KPIs, industry developments, and digital-channel expertise. It also promotes innovation, educates clients on strategy, and helps build trust in the agency’s recommendations. Duties and qualifications may vary by assignment or group.

Requirements

7–10 years of experience in client delivery roles, with a proven track record of executing successful campaigns.
Management experience.
Expertise in multiple digital platforms and how they work together.
Knowledge of Google Analytics.
Experience with project management tools.
Ability to use research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, and Commspoint.
Demonstrated success analyzing data and using analytics tools to inform marketing decisions.
Advanced computer skills, including Google Suite, Microsoft Excel, and PowerPoint.
Ability to multitask, prioritize, and manage time effectively across clients, partner relationships, and internal initiatives.
Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Responsibilities

Lead multiple client accounts and oversee a team developing comprehensive account plans aligned with client needs and strategic goals, supporting client satisfaction and retention.
Advocate for clients within the agency and ensure their goals are prioritized in strategic discussions and decisions, including during onboarding and transitions.
Partner with pod leadership to provide timely feedback, coaching, and evaluation of team members’ goals and tasks; conduct weekly one-on-one meetings and ensure adherence to scorecard tasks.
Use knowledge of clients’ businesses, industry trends, and KPIs to provide strategic guidance and impactful solutions.
Champion innovative thinking and inspire development of leading-edge solutions that advance client success and may win awards.
Educate clients so they can speak confidently about strategic directions and decisions, reinforcing trust in the agency’s expertise.
Maintain and apply knowledge of market developments, emerging trends, and best practices relevant to clients and their industries.
Use expertise across multiple digital channels, including SEM, SEO, CRO, Social, Shopping, and Display, to create strategic plans tied to client business goals.

Benefits

Unlimited paid time off.
Fully remote work environment and flexibility to take time off as needed.
20 paid holidays, including multiple long weekends.
Medical, dental, vision, life, and disability coverage.
Flexible spending accounts.
Retirement plan match of up to 4% of employee contributions at 100%.
Fringe and Forma perks and wellness benefits.
Unlimited telemedicine and teletherapy at no cost.
Thankful giving.
Birthing parents receive 16 weeks of parental leave at 100% pay after birth or adoption; partners receive 12 weeks.
On-demand learning, mentorship program, and leadership and management development programs and resources.