Senior Client Partner

Horizontal Digital•St. Louis Park, MN

1d•$125,000 - $165,000

About The Position

The Senior Client Partner oversees and cultivates client relationships to deliver measurable business impact. The role is responsible for the growth, management, retention, and satisfaction of a portfolio of clients, typically multiple accounts totaling $5–10 million. The ideal candidate brings a passion for transforming customer experiences through experience strategy and technical implementation, with a record of retaining and expanding client portfolios and contributing to profitable year-over-year growth. The Client Partner understands clients’ business strategies, goals, and industry context, and aligns their needs with Horizontal’s services. The role involves advising clients through complex business and digital transformation, developing senior and executive relationships, and collaborating with internal teams to deliver strong outcomes. The position includes 25–50% billability when performing hands-on strategy or delivery work and requires approximately 10–20% travel. Success is measured through account strategies and OKRs, expansion of Horizontal Digital’s services, revenue and account margin targets, client satisfaction measured by NPS, and partner certifications where applicable.

Requirements

Bachelor’s degree.
At least 10 years of experience in a digital agency, consultancy, or digital product development environment.
Exemplary stakeholder management and communication skills.
Proven experience growing key and growth clients with accounts of $5 million or more.
Ability to define and drive strategic vision, orchestrate ideas, build consensus, and drive outcomes.
Strong leadership and communication skills, including leading meetings and presentations with senior clients and organizing and inspiring internal teams.
Industry expertise and experience in the relevant industry focus area.
Strong financial acumen, including forecasting and revenue management.
Ability to guide programs involving complex business, user experience, and technical challenges and to support client and internal teams in achieving business results.
Ability to identify commercially viable opportunities that drive growth for clients and the firm.
Ability to approach ambiguity as an opportunity.
Trusted and accountable relationship-building with clients, colleagues, partners, and industry professionals.
Willingness to travel approximately 10–20% of the time.

Nice To Haves

Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG.
Experience with Sitecore, Optimizely, Contentstack, and/or other composable DXP platforms.

Responsibilities

Directly lead and manage a portfolio of multiple accounts, typically totaling $5–10 million.
Build advisory relationships that generate business impact and revenue growth by understanding clients’ challenges and guiding them toward appropriate methodologies and solutions.
Network across client organizations and create, own, and expand senior and executive relationships.
Create opportunities for advisory conversations using industry thought leadership, relevant case studies, best practices, and business insights.
Maintain a 360-degree view of clients, including their organizations, remit, reporting structure, goals, and financing.
Lead client mapping activities and ensure client relationships are nurtured with appropriate Horizontal personnel.
Foster internal curiosity about clients’ business, experience, technology, and brand goals.
Lead successful onboarding between Horizontal and clients, including project kickoff and transition to delivery leadership.
Use industry expertise to guide clients through solutions and opportunities so they can make informed decisions.
Oversee customer satisfaction measurement for the portfolio and guide improvement strategies when applicable.
Perform hands-on strategy or delivery work when needed, with partial billability of 25–50%.
Create and execute strategic plans for accounts to identify, pursue, and secure opportunities to expand Horizontal’s footprint.
Build client stewardship as a strategic consultant, strengthen relationships, and support profitable year-over-year growth.
Manage revenue, ensure opportunities are accurately reflected and forecasted, and uphold annual commitments.
Lead scope definition across complex client accounts, shaping ambiguous requests into proposals, contracts, and defensible statements of work.
Maintain a thorough understanding of Horizontal’s services and partnerships to support cross-selling and sustainable, diverse portfolios.
Partner with internal capability teams to support delivery excellence, represent the client voice, and ensure expectations and outcomes are met.
Partner on new business efforts, applying industry expertise to set new engagements up for success.
Work with delivery and operations teams to ensure forecasts are accurate.
Produce case studies with capability teams to highlight business value delivered to clients.