Senior Operations Client Partner

NielsenIQ • Chicago, IL

16h • Remote

About The Position

NIQ is seeking a Senior Operations Client Partner to act as a liaison between clients, Commercial, and Operations teams. The role advises internal and external clients on operational matters related to NIQ products and builds trust in NIQ data and its quality through client health and wellness management. This is a remote position for candidates physically located in the United States.

Requirements

• 10 or more years of experience, with a background in the CPG industry and/or related client experience.
• Strong analytical ability and the ability to connect the work of different Operations functions.
• Understanding of how data flows through NIQ back-end systems from acquisition to delivery.
• Excellent written and verbal communication skills, including the ability to explain information clearly and concisely to clients.
• Ability to efficiently manage multiple clients and priorities while maintaining attention to detail.
• Experience with Microsoft Suite tools, including Excel, PowerPoint, and Outlook.
• Ability to coach others and work cross-functionally with senior leaders.

Nice To Haves

• Prior NIQ experience.

Responsibilities

• Lead end-to-end resolution of client operational requests, including database structure changes, product coding updates, and data quality issues, excluding coverage and unusual trends.
• Serve as the Operations point of contact for regional client health and drive wellness plans with cross-functional teams.
• Build client relationships in partnership with Commercial leads, reinforcing trust in NIQ products, services, and data quality.
• Address client concerns with empathy, urgency, and a proactive approach to data quality challenges.
• Represent Operations in client meetings and collaborate with Commercial teams to prepare and present relevant materials.
• Prioritize client portfolios and internal resources to maximize value for NIQ and its clients.
• Keep Commercial partners informed of key operational updates, including product changes, data issues, and major NIQ initiatives.
• Provide management with timely updates on risks and opportunities and drive action plans to maintain client satisfaction.
• Ensure accurate and timely delivery of business-as-usual maintenance tasks in coordination with internal teams.
• Manage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.
• Contribute to Client Health Tracking and Quality Escape Management forums, supporting root cause analysis and improvement planning.
• Support escalations for critical client issues and align with leadership on resolution strategies.
• Recommend database enhancements that drive revenue and improve production efficiency.
• Identify and address gaps in client support processes to improve service delivery.

Benefits

• Flexible working environment.
• Comprehensive health insurance.
• Industry-leading parental leave.
• Life insurance.
• Education support.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).
• The role might be eligible for a sales-based incentive or performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed