Senior Specialist, Client Operations
BNY•Lake Mary, FL
•Onsite
About The Position
BNY is seeking a Senior Specialist, Client Operations, based in Lake Mary, Florida. The role supports clients with complex operational and technical issues, helps identify their business needs and connects them with appropriate BNY resources. The specialist uses knowledge of client needs and BNY products and services to contribute to business development and suggest expanded offerings for front-office consideration. The role also leads and participates in internal initiatives to improve the client experience.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 5–7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate BNY resources.
- Resolve complex or non-routine client issues or inquiries as needed.
- Use in-depth knowledge of client issues and needs to contribute to business development efforts.
- Apply understanding of BNY products and services to propose expanded offerings to clients for front-office consideration.
- Lead and participate in internal activities and initiatives designed to improve the client experience.
Benefits
- Competitive compensation
- Benefits and wellbeing programs
- Flexible global resources and tools
- Generous paid leaves, including paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
