Senior Specialist, Client Operations

BNY • Lake Mary, FL

3d

About The Position

BNY is seeking a Senior Specialist, Client Operations, based in Lake Mary. The role supports clients with complex operational and technical issues, helps identify potential business needs, and connects clients with appropriate BNY resources. It also contributes to business development by applying knowledge of client needs and BNY products and services, and participates in initiatives to improve the client experience.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience is required.

Nice To Haves

• 5–7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY.
• Resolve complex or non-routine client issues or inquiries as needed.
• Use in-depth knowledge of client issues and needs to contribute to business development efforts.
• Use understanding of BNY products and services to propose expanded offerings to clients for front-office consideration.
• Lead and participate in internal activities and initiatives designed to improve the client experience.

Benefits

• Competitive compensation, benefits, and wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior