Senior Specialist, Client Operations

BNY • Lake Mary, FL

3d

About The Position

BNY is seeking a Senior Specialist, Client Service Management to join its Total Wealth Services Operations team in Lake Mary. The role serves as a point of contact for clients, resolving moderately complex day-to-day service issues. The specialist partners with clients and enterprise stakeholders to understand and deliver on client needs while aligning with BNY’s commercial strategy. The role provides client service across products and services and participates in end-to-end service delivery, client satisfaction reporting, and ongoing service improvement, including digital adoption.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

Nice To Haves

• 4–5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Serve as a point of contact for clients to resolve moderately complex day-to-day service issues.
• Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY’s commercial strategy.
• Provide exceptional client service across products and services to meet client needs and expectations.
• Participate in the end-to-end client service delivery model.
• Report on client satisfaction.
• Support continuous service improvement initiatives, including digital adoption.

Benefits

• Competitive compensation
• Benefits and wellbeing programs
• Flexible global resources and tools
• Generous paid leaves
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior