Senior Specialist, Client Operations
About The Position
BNY is seeking a Senior Specialist, Client Operations to join its team in Lake Mary, Florida. The role supports multiple complex client accounts and works with external clients to resolve complex day-to-day issues, directing them to appropriate BNY resources. The specialist applies advanced problem-solving skills, judgment, and experience to analyze information and delivers high-quality service to a specialized client base. The role also contributes client knowledge to business development efforts and participates in internal initiatives to improve the client experience and develop process improvements. There are no direct reports, but the specialist provides guidance to less experienced team members.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 5–7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Nice To Haves
- Experience in an operational area and/or client services.
Responsibilities
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate BNY resources.
- Analyze information using advanced problem-solving skills, judgment, and experience.
- Deliver high-quality service to a specialized client base using developed communication skills.
- Use in-depth knowledge of client issues and needs to contribute to business development efforts.
- Lead and participate in internal activities and initiatives designed to improve the client experience.
- Help develop process improvements.
- Support multiple complex client accounts.
- Provide guidance to less experienced team members.
Benefits
- Competitive compensation and benefits.
- Wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
