Senior Specialist, Account Management

Cardinal Health

2d•$57,700 - $81,600

About The Position

At Cardinal Health, we're developing innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. What Account Management contributes to Cardinal Health: Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of professional experience; direct customer-facing experience, preferred
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
Demonstrated ability to work in a fast-paced, collaborative environment, preferred
Highly motivated and able to work effectively within a team, preferred
Strong communication skills with the ability to build solid relationships and deliver high quality presentations, preferred
Ability and willingness to travel occasionally, as business needs require is preferred

Responsibilities

Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
Track, measure, and report key performance indicators monthly
Identify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performance
Build and maintain long-term trusted relationships with customer to support retention and growth of the account