Account Management Specialist

Aston Carter•Cleveland, OH

5d•$20 - $25•Onsite

About The Position

We are seeking a dedicated Customer Service Representative to support our mid-west sales team and their customers. This role involves interacting with customers to provide information on products and services, collecting and entering orders, and ensuring customer satisfaction through timely communication and problem resolution.

Requirements

2-3 years of customer service experience.
Experience with ERP systems, with a preference for Macola, but any ERP experience will suffice.
Strong attention to detail and professionalism.
Strong skills in Microsoft Office.
Experience in account management and building customer relationships.

Nice To Haves

Experience in packaging, manufacturing, or distribution companies is ideal.
Recent graduates with a bachelor's degree and customer-facing experience in environments such as restaurants, coffee shops, or bars are also considered.

Responsibilities

Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collect and enter orders for products.
Field customer questions and complaints, forwarding issues to the appropriate specialist or staff when necessary.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Maintain customer accounts.
Provide timely communications to all internal departments and external customers.
Manage and provide solutions to customer inquiries.
Initiate and facilitate the customer complaint process.
Process returns and issue credits in a timely manner.
Collaborate with sales and purchasing to verify requirements are met.
Manage order backlog to avoid stockouts.
Track and manage customer forecasts.
Update system with all relevant information collected during customer service activities, including new customer details.