Account Management Specialist, Automotive

Novelis•Atlanta, GA

1d•Hybrid

About The Position

Novelis is a global leader in aluminum recycling and rolling, providing sustainable aluminum solutions for the aerospace, automotive, beverage packaging, and specialty markets. The commercial/sales team, located in Atlanta, Georgia, is seeking an Account Management Specialist to maintain customer account demand information, align customer demand with S&OP guidelines, communicate order status, and collaborate with customers and internal teams to ensure service expectations are met or exceeded. This role also supports the sales function, handles customer concerns, and provides training to new team members.

Requirements

Bachelor’s Degree or equivalent experience
0-2+ Customer service experience
Good interpersonal and communication skills
Problem solving and critical thinking ability
Computer/System skills (SAP, Excel, Power BI, Sales Force, etc.)
Shown ability to efficiently handle stressful or conflict situations/interactions with internal and external customers
Ability to manage time with minimal supervision and to prioritize multiple projects

Nice To Haves

ERP experience
SAP experience a plus
Business to business experience preferred
Manufacturing/chemical experience a plus

Responsibilities

Maintains customer account demand information for either orders or forecasts as part of Order to Cash process, including inventory and warehouse management with a high level of accuracy and timeliness.
Align customer demand with monthly S&OP guidelines including plant/alloy/product allocations.
Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded.
In collaboration with Commercial and Supply Chain, advises customers with respect to changes, i.e. advising of delays, forecast updates, product availability.
Work closely with customer contacts to sustain and improve customer service levels, and to develop service relationships with key accounts.
Support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts.
Provides support or backup for other customer service-related functions or activities as required i.e. trial orders, initiating new customer master requests, hedging forward fixed metal.
Participates in projects and process improvements, as assigned, representing customer service, materials, scheduling, and revenue concerns.
Collaborates cross-functionally to resolve customer concerns.
Handles issues with assigned customers including low, mid, and high levels of escalation.
Provides training, support and mentoring to new team members.