Account Management Representative (Automotive)

Commonwealth Rolled Products, Inc.•Seven Hills, OH

16h•Onsite

About The Position

The Industrial Products Account Management team is seeking to add a talented Account Management Representative to our Cleveland, Ohio office. The purpose of this role is to provide superior sales and service to customers (both current and new) via effective, measurable administration of account management processes while protecting the interests of Commonwealth. This role contributes to achievement of strategic initiatives and objectives by offering guidance/expertise to key customers and other members of Automotive Account Management.

Requirements

Bachelor’s degree in business related field or 2+ years’ experience in commercial, procurement, or supply chain roles
Excellent interpersonal, written, and verbal communication skills and organization skills
Ability to use computer applications, such as spreadsheets, word processing documents, databases, and e-mail programs.

Nice To Haves

Experience in a metals-related business with a working knowledge of aluminum products.

Responsibilities

Actively participate in maintaining a zero incident safety culture.
Live and champion the Commonwealth Rolled Products Core Values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork.
Frontline role accountable for representing Commonwealth Rolled Products to prospects and existing customers.
Work with customers to identify sales opportunities. Negotiate pricing with the customers and coordinate with the Key Account Manager. This includes trial requests, sales for surplus inventory, sales for unallocated capacity, spot buys for existing programs as well as for new business.
Manage a designated account base of Automotive OEMS and / or Tiers. This includes all aspects from prospecting through long-term selling and servicing.
Accountable for accurate entry of orders relative to customers’ specifications, instructions, and corporate guidelines. Also consistently meet guidelines for contractual agreements within customer base.
Work with customers and Key Account Manager to identify, negotiate and establish program inventory requirements. Collaborate with Supply Chain and IT to set up program requirements and processes in all systems.
Perform inventory management to successfully achieve zero customer stock outs. This includes analyzing current stock levels vs customer requirement, inventory holds, customer forecasts, release schedules, historical shipments, customer announcements, market trends and economic environment. Work with customers to attain delivery releases and communicate to releases to Supply Chain.
Demonstrate the ability to make decisions effectively and independently within approved guidelines set forth by Commonwealth Rolled Products.
Research, analyze and resolve customer deductions and overpayments in less than 18 days. This includes issuance of supplemental invoices and / or credits.
Perform back up duties for team members during absences.
Develop and maintain a comprehensive product and technical knowledge base to effectively support the Automotive team and customers. This includes understanding customer requirements and specifications, Commonwealth’s automotive products, how to use and update customer portals / systems (when required), EDI transactions, CUM management and all other related customer requirements.
Anticipate, meet, and exceed customers’ needs to maximize customer satisfaction. Promote a strong service image to our customers and other Commonwealth teams.
Demonstrate Commonwealth values and a positive, professional behavior toward your work and colleagues. Provide guidance and assistance to other team members when needed. Communicate effectively with your customers, colleagues, and all levels of the organization.
Identify continuous improvement opportunities associated with Account Management processes. Participate in established training programs as designated by supervisory staff or identified by the AMR as self-improvement opportunities.
Enter, track and coordinate completion of sales-related Customer claims. Assist Claims Analyst in quality-related claims, deductions, and credits when necessary.
Utilize Oracle tools, specifically Sales Agreements, Release Management, Item Management and Order Management to successfully enter / manage customer items, forecasts, and sales orders. This includes facilitating the automatic upload of EDI forecasts/releases received from customers, manually uploading forecasts/releases when received other than EDI and coordinating the manual entry of sales orders received via other methods.
Determine metal hedge requirements by analyzing customer forecasts and contract requirements. Review and agree with Key Account Manager followed by initiating metal hedging requests to the Pricing Team. Manage existing metal hedges to assess the need for adjustments. Review analysis with Key Account Manager and agree upon changes. If necessary, seek leadership approvals and communicate changes to the Pricing Team.
Derive unconstrained sales forecast monthly for current plus two months by analyzing customer forecasts submissions and previous month’s forecast performance. Review with Key Account Manager and submit to Manager, Account Management and / or Marketing Analyst.
Participate in and contribute to established customer and weekly supply chain calls to review open issues / items / needs and contribute to resolution. Maintain a working account knowledge to enable discussion of inventory, orders, debits/credits, claims, quotes, and any other required topic.
Maintain a proficient understanding of Commonwealth quality systems. Contribute to certifications and audits (i.e., ISO, IATF, VAD). Enter, track and complete Corrective Action Requests in a timely manner. Contribute to the completion of Customer audits and certifications.