Account Management Representative

UPM Biochemicals • Naperville, IL

5d • Onsite

About The Position

UPM is a global company that innovates for a more sustainable tomorrow, developing renewable alternatives to fossil-based materials. They strive to create a positive UPM experience for all employees and live by their values: trust and be trusted, achieve together, renew with courage. The company is looking for an Account Management Representative to join their team in Naperville, IL. The role involves developing a diverse customer base within a global supply chain with opportunities to build networks both domestically and internationally.

Requirements

• Bachelor’s degree in business or a related field.
• At least five years’ experience in customer service or a related field (seven years’ experience preferred).
• Working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle.
• Ability to balance service and cost within daily work.
• Business understanding and knowledge as well as problem-solving skills.
• Organizational and interpersonal skills.
• Knowledge related to relevant IT tools and systems, ideally in systems including Salesforce, SAP or both.
• Fluent in both English and Spanish.
• Authorized to work within the United States without sponsorship.

Responsibilities

• Communicate with customers throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise.
• Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints.
• Maintain stocking programs including assessment of inventory levels and order replenishment.
• Field and process inquiries including questions related to the company’s product line.
• Coordinate and communicate with both the customer and internal partners with respect to service issues.
• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration.
• Effectively process complaints and claims.

Benefits

• Health insurance: comprehensive medical, dental and vision plans
• Other insurances: disability coverage, life, and AD&D insurance
• Retirement plan: 401(k) with company match and employer retirement contribution
• Paid time off: 15 days of paid time off plus 13 company holidays
• Bonus: annual performance-based short-term incentive plan
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level