Account Management Specialist
Albers Aerospace•Accident, MD
•Onsite
About The Position
The Account Management Specialist is responsible for overseeing the full lifecycle of customer orders within the ERP system, from contract entry through invoicing and fulfillment coordination. This role ensures accuracy, timeliness, and compliance across all order-related processes while serving as a key liaison between sales, production, shipping, and finance. The position plays a critical role in supporting revenue operations, improving process efficiency, and maintaining a high level of customer satisfaction.
Requirements
- Associate’s or Bachelor’s degree in Business, Supply Chain, Finance, or related field (or equivalent experience)
- 3+ years of experience in order management, sales operations, billing, or ERP data management
- Hands-on experience with ERP systems (e.g., SAP, Oracle, NetSuite, or similar)
- Strong understanding of order-to-cash processes, including invoicing and fulfillment coordination
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work in a team environment with strong communication skills.
- Must be a U.S citizen.
Responsibilities
- Manage the end-to-end order lifecycle, including contract review, order entry, validation, and processing within the ERP system
- Generate and maintain accurate packing slips and customer invoices in alignment with contractual terms and shipment details
- Review customer contracts and purchase orders to ensure pricing, terms, and product details are entered correctly
- Coordinate with production, shipping, and logistics teams to ensure timely and accurate order fulfillment
- Act as a point of contact for order-related inquiries, resolving discrepancies, delays, or billing issues
- Ensure data integrity within the ERP system by performing regular audits and identifying opportunities for improvement
- Collaborate with Sales and Finance to support billing accuracy and revenue recognition processes
- Identify and implement process improvements to streamline order entry, invoicing, and fulfillment workflows
- Maintain documentation of procedures and support training efforts for order management processes
- Generate reports and provide insights related to order status, invoicing, and operational performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
