Account Management Senior Specialist

Southern California Edison•Tulare, CA

7h•Hybrid

About The Position

Join the Clean Energy Revolution Become an Account Management Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE’s Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an Account Management Senior Specialist , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

Five or more years of experience in account management.

Nice To Haves

Bachelor’s degree in Marketing, Engineering, Business, Economics, or a related field
Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics
Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers
Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce
Strong relationship‑building, communication (verbal and written), and negotiation skills
Experience working with energy efficiency programs
Experience working in the utility industry
Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high‑quality internal and external customer service
Project management experience

Responsibilities

Negotiates and enforces customer contracts and contract revisions.
Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.
Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.
Maintains up-to-date customer records including customer interactions, profiles, and account management activity.
Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.
Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.
Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis.
Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.
Develops forecasts for accurate weekly, monthly, and quarterly targets.
Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.