Senior Solutions Consultant

Heartland Business Systems • Lisle, IL

24d

About The Position

The HBS Senior Solutions Consultant participates in all aspects of the sales process for HBS technology solutions and services, aligning them with customers’ short- and long-term goals and strategies. The consultant takes ownership of the customer journey, builds long-term client relationships, and serves as a strategic technology and business advisor. They uncover customer needs, develop customized solutions, and work to ensure exceptional customer satisfaction. The role may also include mentoring Associate Solutions Consultants and leading projects or teams.

Requirements

• Six or more years of related sales experience in the technology industry.
• Advanced business knowledge and acumen.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• High school diploma or equivalent.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• May provide leadership and mentorship to Associate Solutions Consultants.
• May assist in developing training and development plans for Associate Solutions Consultants.
• May lead projects or teams.
• Quote prices, credit terms, and other bid specifications.
• Analyze client needs and interests and manage client satisfaction issues.
• Answer customer questions about products, prices, availability, product uses, and credit terms.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records using CRM and other available tools.
• Visit establishments to evaluate needs and promote product or service sales.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Verify that materials lists are accurate and delivery schedules meet project deadlines.
• Consult with engineers regarding technical problems.
• Accurately forecast new business as it is being developed and closed.
• Identify prospective customers through business directories, leads from existing clients, organizations and clubs, trade shows, and conferences.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Demonstrate and explain technical products to clients by telephone and through in-person calls and presentations.
• Promote the company’s capabilities, reputation, products, systems, new techniques, and specialized technical knowledge throughout the industry.
• Attend sales meetings and read related publications to stay current on product applications, technical service, market conditions, competitive activities, advertising, and promotional trends.
• Initiate sales campaigns and follow marketing plan guidelines to meet sales and production expectations.
• Contact new and existing customers to discuss their needs and explain how specific products and services could meet them.
• Study information about new products to accurately describe equipment and supplies and make appropriate recommendations.
• Compute customer installation or production costs and estimate savings from new services, products, or equipment.
• Meet or exceed projected sales goals.
• Perform other duties as assigned.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.
• Health, dental, and vision insurance.
• Company-paid long-term disability.
• 401(k) package.
• Eligibility to earn a performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED