Senior Solutions Consultant-Infusion
About The Position
The Senior Solutions Consultant-Infusion is a strategic, customer-facing leader responsible for complex pre-sales engagements and value-based solution strategies for Cencora customers. The role partners with Sales, Product Management, and Professional Services to lead discovery, solution design, and executive-level presentations. It serves as a trusted customer advisor and strategic Sales partner, owning the technical and workflow narrative from discovery through deal close. The consultant translates customer business challenges and operational workflows into differentiated value for an assigned portfolio or product while understanding and positioning the broader Cencora portfolio. The position operates with substantial autonomy, judgment, and accountability. It also provides leadership by mentoring peers, creating reusable sales assets, influencing product direction, and establishing best practices that improve the quality and consistency of pre-sales execution. The role involves complex enterprise healthcare customers and collaboration with Sales, Product, Professional Services, Customer Success, and Implementation teams.
Requirements
- 7–10 years of professional working experience, including 6 or more years in Solution Consulting, Sales Engineering, Pre-Sales, or Healthcare Technology Consulting roles.
- Proven experience supporting complex, enterprise-level healthcare customers, preferably in hospital, pharmacy, supply chain, or clinical settings.
- Strong understanding of healthcare workflows, systems, and regulatory considerations, including hospital pharmacy systems, integrations, and compliance.
- Ability to engage credibly with executive stakeholders and facilitate strategic discussions.
- Experience influencing deal outcomes through value-based storytelling, solution design, and technical leadership.
- Excellent presentation, communication, and interpersonal skills, including the ability to translate complex concepts into clear business value.
- Ability to work independently, manage multiple opportunities, and operate effectively in a fast-paced, matrixed environment.
Nice To Haves
- Experience with pharmacy automation, RFID, inventory management, or healthcare supply chain solutions.
- Familiarity with hospital information systems, pharmacy systems, and integration concepts.
- Experience contributing to product roadmap discussions or go-to-market strategy.
- Prior mentoring or informal leadership experience within a pre-sales or consulting organization.
Responsibilities
- Lead complex discovery engagements and current-state and future-state assessments with customer operational, technical, and executive stakeholders.
- Design and deliver value-led solution presentations and demonstrations that communicate business outcomes, ROI, and differentiation.
- Own technical solution strategy for assigned opportunities and partner with Sales on deal progression, qualification, and close.
- Serve as a senior subject matter expert for the assigned portfolio.
- Advise customers on solution architecture, including workflow alignment, scalability, integrations, and change management implications.
- Address advanced product, technical, and workflow questions from customers, prospects, and internal stakeholders.
- Turn customer feedback, competitive insights, and market trends into recommendations for Product Management.
- Influence product roadmap discussions by identifying recurring customer needs, gaps, and opportunities for differentiation.
- Partner with Product teams to validate capabilities, positioning, and use cases with prospective and existing customers.
- Coordinate with Professional Services, Customer Success, and Implementation teams so pre-sale commitments, scope, and customer objectives transfer clearly post-sale.
- Anticipate implementation risks and workflow challenges to improve customer readiness, set expectations, and reduce post-sale friction.
- Support customers during solution evaluation and planning to align technical capabilities with operational objectives.
- Maintain understanding of the competitive landscape, buying behaviors, regulatory factors, and industry trends affecting healthcare technology.
- Develop and support competitive positioning, win themes, and objection-handling strategies for Sales teams.
- Advise Sales leadership on complex deal strategy and enterprise pursuits.
- Lead technical and solution content for RFPs, RFIs, and proposals, including scope assumptions, implementation approach, and timelines.
- Support sales forecasting and pipeline health through technical qualification, solution validation, and deal risk assessment.
- Partner with Sales and Commercial leaders to align solution strategy with pricing, packaging, and value messaging.
- Mentor and coach junior Solution Consultants and Sales partners, sharing best practices and providing informal team leadership.
- Develop and maintain reusable assets such as demo environments, presentation templates, discovery frameworks, and solution playbooks.
- Contribute to internal training, product collateral, and sales enablement initiatives.
- Refine pre-sales processes to improve efficiency, quality, and customer experience.
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
