Senior Solutions Consultant

Gifthealth Inc • Columbus, OH

17d • $123,000 - $155,000

About The Position

Gifthealth is seeking a Senior Solutions Consultant to serve as the technical voice of the company in front of pharmaceutical manufacturer partners. The role leads discovery and solution design at the start of the partner lifecycle and reports to the Director of Product.

Working alongside Implementation and Client Success, the Senior Solutions Consultant turns open-ended partner requests into a clear understanding of the partner's needs, how they fit the Gifthealth platform, and what delivery will require. This is a solution architecture role focused on understanding partner problems and Gifthealth's systems holistically, shaping solutions aligned with the platform vision, and owning the technical relationship through scoping and early delivery planning. After a solution is defined, Product owns specifications, prioritization, and the roadmap.

The position requires technical credibility, comfort with ambiguity, and the ability to earn trust quickly with sophisticated partners. It collaborates with Engineering, Implementation, Client Success, and Commercial teams to keep solutions feasible, deliverable, and connected to partner outcomes.

Requirements

• Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
• Five to seven years of experience in solutions consulting, solutions architecture, sales engineering, or technical pre-sales for a software or services offering.
• Significant direct client-facing experience leading technical discovery, scoping, and solution conversations.
• Track record of designing solutions on a software platform, including working knowledge of APIs, integrations, data flows, and system architecture.
• Demonstrated, quantifiable outcomes, such as deals supported, adoption, retention, or expansion, and a clear understanding of why the work mattered to the business.
• Strong understanding of software architecture and the tech stack, including how systems behave in practice, where they break, and what constraints they impose.
• Ability to turn open-ended client conversations into a clear, structured view of the problem and a viable solution direction.
• High agency and self-direction, with the drive to move work forward without waiting for a defined path.
• Ability to own a technical relationship with a sophisticated external partner and represent Gifthealth credibly in high-stakes meetings.
• Excellent written, verbal, and interpersonal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to use AI tools to accelerate solution design, build demos and prototypes, and create team standards.
• Collaborative problem-solving skills and diplomacy in pursuing mutually beneficial outcomes.
• Understanding of client retention and business growth, and how solution design influences both.
• Ability to turn partner signals into forward-looking insight for Product without building to every request at face value.

Nice To Haves

• Experience with pharmaceutical manufacturer partnerships, including patient support programs, hub services, or access programs.
• Experience in healthcare, digital pharmacy, specialty pharmacy, or patient access.
• Experience working alongside implementation and client success teams through onboarding and early delivery.
• Knowledge of pharmaceutical manufacturer hub services, patient support programs, specialty access programs, and digital pharmacy or specialty pharmacy workflows.
• Ability to build lightweight prototypes or mockups that quickly validate a direction with partners.

Responsibilities

• Lead technical discovery and scoping conversations with partners, working with Implementation and Client Success in live client sessions.
• Own the technical relationship with partners at the start of each engagement cycle, including architecture discussions, integration approaches, and feasibility questions.
• Turn open-ended partner requests into coherent solution designs that fit the Gifthealth platform and account for system dependencies, data flows, and technical constraints.
• Give partners credible guidance about what is possible, what is not, and the relevant trade-offs; diplomatically push back when requests do not serve the partner or platform.
• Build and deliver demos, walkthroughs, and lightweight prototypes to make proposed solutions tangible for partners.
• Hand finalized solution designs to Product with the context, rationale, and partner input needed for Product to take ownership.
• Identify patterns and signals from partner conversations that point to future platform opportunities and share them with Product and commercial leadership.
• Use AI tools to create repeatable assets, templates, and standards that improve consistency across the solutions team.
• Partner with Engineering, Implementation, Client Success, and Commercial teams to keep solutions realistic, deliverable, and tied to partner outcomes, including retention and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior