Lead Pre-Sales Solutioner - Senior Solutions Architect - ESM Automation & Platforms

Capgemini • Dallas, TX

7d • $124,420 - $201,850 • Hybrid

About The Position

Capgemini is seeking a Cloud Infrastructure Services (CIS) Senior Solutions Architect – ESM Automation & Platforms to join a solution-selling and deal-capture organization. The role shapes integrated digital workplace solutions intended to improve employee journeys, service experiences, and business outcomes. It spans enterprise service management, automation, observability, and managed infrastructure transformation, with responsibility for solution strategy across pursuits, solution design, transition, and early delivery. The architect translates business and operational requirements into scalable, supportable architectures and communicates with engineering, sales, delivery, and executive client stakeholders.

The role supports the shift from people-centric delivery toward platform-centric, automation-first, and increasingly agentic service models. It includes developing repeatable patterns that reduce reliance on tribal knowledge and ensuring proposed solutions are technically credible, commercially compelling, and operationally achievable. This is a hybrid position based in North America, with a strong preference for proximity to Capgemini hubs in New York, Chicago, Dallas, or Atlanta.

Requirements

• Strong written and verbal communication skills, including experience supporting proposals, client presentations, workshops, and executive discussions.
• Deep experience with enterprise service management, ITSM, or ESM platforms, including workflow, incident, problem, change, service request, CMDB, and service operations processes.
• Strong solution architecture capability across automation, observability, monitoring, and operational intelligence.
• Broad understanding of infrastructure services, including cloud, servers, virtualization, networks, datacenter environments, and operational dependencies.
• Comfort with APIs, integrations, web services, event-driven patterns, and data exchange standards such as REST, JSON, and SOAP/XML.
• Strong automation mindset, including workflow automation, orchestration, runbook automation, and infrastructure/application automation concepts.
• Working knowledge of observability concepts including metrics, logs, traces, events, service dependency mapping, and proactive operational response.
• Ability to design technically credible solutions and explain value, tradeoffs, risks, and business outcomes to non-technical stakeholders.
• Practical understanding of security, authentication, certificates, and secure integration practices in enterprise environments.
• Strong analytical and problem-solving skills, including the ability to work through ambiguity and develop structured, scalable approaches.
• ITIL knowledge and practical familiarity with modern service management and operations models.
• Typically 15+ years of overall IT experience spanning infrastructure engineering, service delivery, enterprise tooling, and technical solutioning responsibilities.
• Minimum of 3–5+ years in architecture or solutions architecture roles, with accountability for cross-platform solutions, technical solution direction, or senior technical authority on client-facing opportunities.
• Experience may include infrastructure operations, service management tooling, automation, integration, or observability engineering or implementation; managed services delivery or transition leadership; technical presales or solutions architecture; and cross-functional work with engineering, operations, sales, and client stakeholders.

Nice To Haves

• Experience with AIOps, event correlation, anomaly detection, predictive operations, and intelligent automation use cases.
• Familiarity with platform engineering, everything-as-code, DevOps tooling, and distributed systems concepts applied to infrastructure services.
• Exposure to digital workers, virtual agents, GenAI-assisted solutioning, or agentic service delivery models.
• Experience building reusable solution assets such as reference architectures, white papers, business cases, or transformation playbooks.
• Background supporting managed services transitions, service transformation programs, or operational redesign initiatives.
• Experience mentoring architects, guiding multidisciplinary teams, or uplifting team-wide architecture and integration capability.
• Familiarity with commercial solutioning, deal shaping, effort estimation, and risk identification for complex managed services engagements.
• Relevant technical certifications in ITSM/ESM platforms, cloud platforms, automation technologies, or observability/monitoring tools.
• ITIL certification is relevant and beneficial.

Responsibilities

• Lead solution architecture for ESM, automation, observability, and platform-based managed services opportunities across presales, design, transition, and stabilization.
• Translate client business objectives, service requirements, and non-functional needs into scalable tool, platform, and integration architectures.
• Develop solution approaches across ITSM/ESM, workflow automation, event-driven remediation, observability, AIOps, analytics, and digital worker capabilities.
• Bridge engineering, architecture, sales, and delivery teams to align platform capabilities, roadmap realities, commercial commitments, and implementation plans.
• Contribute to RFP responses, solution collateral, presentations, and client discussions, articulating technical details and value.
• Define and govern enterprise-tool integrations using APIs, web services, workflow orchestration, data exchange patterns, and secure automation mechanisms.
• Support sales-to-delivery handoff by documenting solution assumptions, architecture decisions, dependencies, risks, and operational support requirements.
• Create reusable reference architectures, patterns, accelerators, playbooks, and design standards to improve future solution consistency, speed, and quality.
• Guide teams in embedding observability, telemetry, event correlation, automation, and operational intelligence into managed service designs.
• Identify capability gaps, integration risks, and design tradeoffs early, and recommend approaches balancing strategic ambition with delivery feasibility.
• Mentor architects and solutioning resources and help develop team architecture, integration, and platform engineering maturity.
• Contribute to repeatable methods for outcome-based, automation-led infrastructure services and the evolution of platform-first and agentic service models.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• The role may be eligible for variable incentives, bonuses, or commissions, depending on position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed